CRM DailyMore from CRM DailyAll TechnologyIBM Rolls Out Cloud-based 'Watson' Big Data Analytics ToolsDescribed as its most important analytics announcement in a decade, IBM has launched a set of cloud-based data analysis tools using its Watson artificial intelligence technology. The company's goal is to make data analytics - and business intelligence based on big data - more accessible to anyone in the enterprise who needs it.September 22, 2014All LogisticsChinese Competitors Plan to Take E-commerce Leader Alibaba Head OnProperty developer Wanda Group and Internet giants Baidu and Tencent have unveiled an e-commerce venture in a challenge to industry leader Alibaba Group ahead of its U.S. stock offering.September 8, 2014Business Strategy AlignmentTarget is Latest to Roll Out In-Store Pickup of Online PurchasesTarget is rolling out a service that allows customers to order products online and then pick them up at its stores as the discounter seeks to cater to tech-savvy, time-pressured customers.October 31, 2013Business Strategy AlignmentTarget President Says 'Showrooming' Is a Fact of Retail Life, Find Way to Make It Work for YouAs a Target "beauty concierge," young Chelsea Mathison prowls the cosmetic aisles at the retailer's Nicollet Mall store, sweetly asking shoppers if they need beauty tips and recommendations. The pixieish clerk seems an unlikely front-line warrior in the Minneapolis-based retailer's effort to embrace showrooming -- where consumers fiddle with products in stores, only to surf their smartphones to see if they can buy the items cheaper somewhere else.October 24, 2013All TechnologyBy 2016, Half of Companies Will Insist You Bring Your Own Device to Work, Survey SaysThere have been plenty of predictions about the "bring your own device" trend, but that's not stopping Gartner from making a few more. Gartner's latest research shows 38 percent of companies expect to stop providing devices to workers by 2016 and half of companies will mandate BYOD by 2017.May 9, 2013All LogisticsGoogle Tests Same-Day Delivery Service in San Francisco AreaGiven Google's central role in driving e-commerce traffic through its huge user base, its move into real-world commerce could be a major game changer. An online shopping service that provides same-day delivery of food and other products - that's the basic idea behind a new service now being tested by the company.April 5, 2013All TechnologyWal-Mart Spreads Its Pilot to Let Customers Scan Purchases with Their SmartphonesWal-Mart Stores Inc. is expanding a test of a new checkout program that allows shoppers to scan items with their smartphones while they're in the aisles and then pay at self-checkout terminals.April 1, 2013All TechnologyIs POS Information Being Utilized to Full Advantage?The payment point in a retail environment is an under-utilized opportunity to up-sell and cross-sell. It says that both retailers and brands could benefit from considering ways to capitalize upon this crucial step in the consumer journey, as apart from driving sales, it is an excellent moment to increase customer loyalty.December 4, 2012All TechnologyOvercoming Major Enterprise Challenges to CRMCRM challenges are still a reality in today's market. The question is: How do you overcome them? The bottom line is getting buy-in throughout the organization, from the cubicle worker to the executive suite. How you do that, though, requires an intentional strategy.May 4, 2012All TechnologyCustomer Analytics Help Netflix to Know What Your Tastes AreNetflix executives John Ciancutti and Todd Yellin are trying to create a video-recommendation system that knows you better than an old friend. It's a critical mission as Netflix faces pressure from its internet video rivals and subscribers still smarting from recent price hikes.April 18, 2012Previous PagePage 4 of 11Next Page
