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Customer Relationship Management

Hackers Access Data of 9M U.K. Airport Customers
Hackers were able to access customer contact details, vehicle registrations and postcodes from customers of Manchester Airports Group.
Photo: iStock / Teamjackson
When Did 3PLs Become Banks?
3PL clients who can see what they’re paying for behave differently in a contract renewal conversation.
Photo: iStock / Shutter2U
Peak Season Is Putting Exception Management to the Test
In peak season, delivery performance is defined by more than on-time rates — it’s also about how effectively exceptions are managed when they inevitably occur.
Photo: iStock/cofotoisme
Before You Say Yes to Forward-Deployed Engineering
An FDE offers enterprise-grade agentic AI, delivered by engineers who understand both the technology and your supply chain, built to your specific workflows.
Photo: iStock / Khanchit Khirisutchalual
AI Can Manage Medical Logistics — to a Point
Can artificial intelligence be trusted to manage logistics for an industry in which mistakes could be a matter of life or death?
Photo: iStock / Akarapong Chairean
Agentic AI and the $706B Returns Dilemma
Today, dashboards flag costly return rates, suspicious refund activity, or locations with abnormal behaviors. The insights are helpful, but typically arrive after the fact.
Image: iStock/imaginima
German Court Rules Against Chocolate Giant in Shrinkflation Case
Mondelēz International cut the official weight of its "Alpenmilch" bar from 100 grams to 90 grams, while raising its price by 50 cents.
Photo: iStock / Bogdan Nicolaescu
How Bad Packaging is Driving Consumers Away From Brands
Roughly 70% of consumers say that frustrating packaging makes them think less of a brand, while 35% say that fixing bad packaging would make them buy from a brand more often.
Blister Packaging I Stock 2227819672
Freight in 2026: The Trilemma That No Shippers Can Avoid
Operational efficiency is a durable solution, as it’s where emissions reduction and cost reduction share a common foundation.
Delivery Truck Generic I Stock Suprun 175490807
The Growing Importance of ESG During Customer Returns
Every product that comes back into a supply chain activates a network of human touchpoints.
Photo: iStock / Olga Demina
The Coming of ‘Buyer-Centric’ Manufacturing Sales
Manufacturers that connect buyer engagement to engineering truth and operational reality will be best-positioned to compete in a buyer-led, digitally driven world.
Image: iStock/B4LLS
Amazon Announces Fuel Surcharge for U.S. Sellers
Amazon further clarified that the surcharge will be applied to fulfillment fees, not on the sale price of items.
Photo: iStock / tigerstrawberry
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Case Studies
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Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)
Case Studies
Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
Case Studies
Moving Robots Site-to-Site