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Customer Relationship Management: Page 2

Malfunction Stalls Robotaxis in Middle of Traffic in China
The exact number of cars involved remains unclear, and police are still working to determine the reason behind the malfunction.
Photo: iStock / hapababa
Airport Security Wait Times Soar as DHS Funding Fight Stalls
As for ICE agents deployed at U.S. airports, it remains unclear how much of an impact they'll actually have.
Photo: iStock / XiFotos
Survey: In-Store Returns Expose Retailer Blind Spots
Out of total fraudulent returns, 79% occurred in-store, allowing criminals and abusers to often move between online and in-person channels to avoid detection.
Photo: iStock / AndreyPopov
From Booth to Breakthrough: How Supply Chain Exhibitors Win in 2026
What 5,000 exhibit evaluations reveal about who wins on the show floor—and who gets ignored.
The Scms Episode 18 Thumb 1920x0180 V1
PepsiCo Vows to Cut Prices on Snack Foods
The decision to roll back prices reportedly came after the company took in "extensive consumer feedback around affordability limitations," PepsiCo said in a a statement.
Photo: iStock,com/hapabapa
Nestlé Issues Global Recall of Baby Formula Batches
The company believes that oils used in certain batches of baby formula were contaminated by a harmful substance known as cereulide.
Photo: iStock / AnnaStills
U.S. Consumer Confidence Slips in December
When asked to write in responses to factors they believe are affecting the economy, consumers mentioned prices, tariffs, trade and politics the most.
Photo: iStock/SolStock
A Holiday Season Survival Guide: Practical Strategies for Managing Inventory
There are several strategies that small and medium-sized businesses can put into practice to help plan for a successful holiday shopping season.
Photo: iStock / imaginima
How to Make Smarter Shipping Decisions for an Unpredictable Peak Season
Expedited shipping isn’t a one-size-fits-all solution. Retailers first need to examine what’s being shipped, how much it’s worth, and what customers expect.
Photo: iStock/sturti
Holiday Shoppers Prioritize Discounts as Budgets Tighten
A record Thanksgiving weekend for retailers reflects a broader shift across the sector, where budget-conscious shoppers are hunting for bargains more fiercely than ever.
Photo: iStock / Anna Ostanina
Retail Workforce Anxiety Mounts as Holiday Shopping Season Approaches
The union called on retailers and lawmakers to strengthen worker protections, and for shoppers to “treat workers with dignity and respect every day of the year.”
A shopper leaves a Target store in New York. Photographer: Michael Nagle/Bloomberg
Walmart to Use RFID Labels to Track Fresh Food Inventory
Walmart plans to use RFID labels to provide digital use-by dates to monitor the freshness of its offerings across its meat, bakery and deli departments.
Photo: iStock.com/Sundry Photography
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Case Studies
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Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)
Case Studies
Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
Case Studies
Moving Robots Site-to-Site