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Customer Relationship Management: Page 3

Tariff Uncertainty Is No Excuse for Inaction

Tariffs today serve as a test of whether your organization has leaders who can align operational judgment with digital precision, and drive change across functions and borders.

Photo: iStock / Angelica Zander

Sec. Duffy: Continued Shutdown will Cause Flight Delays to Worsen

Over 50 air traffic controller staffing shortages were reported at U.S. airports between October 24 and October 26.

An Airbus A350 Air France plane taxiing at Charles de Gaulle Airport. Photo: iStock/Matthieu Douhaire

Survey: Holiday Shoppers Feel the Pinch as Tariffs Drive Up Costs

With many keeping their budgets small, shoppers are prioritizing retailers that offer reliable shipping, hassle-free returns, and value-packed loyalty programs.

Photo: iStock.com/Poike

Watch: How Data Is Facilitating the Changing Global Trade Environment

Ravi Sidhu, subject matter expert for credit risk at Dun & Bradstreet, explains the important of obtaining timely payments data to ensure supply chain resilience.

How Data Is Facilitating The Changing Global Trade Environment 1

Amazon Rolls Out New Budget-Friendly Grocery Brand

Dubbed Amazon Grocery, the line combines existing Amazon Fresh and Happy Belly products into one cohesive collection of everyday staples priced under $5 each.

Photo: iStock / marekuliasz

Amazon to Pay $2.5B Settlement Over Deceptive Subscription Practices

The cancellation system was reportedly so difficult to navigate, that it was allegedly code-named "Iliad" internally, in reference to Homer's epic poem about the decade-long Trojan War.

Photo: iStock / stockcam

Tariffs, Inflation Cast Shadow Over Holiday Shopping Season

Nearly 80% of consumers say that they plan to spend either the same or less than they did last year, with 58% flagging tariff- and inflation-driven price increase as their chief concern.

Photo: iStock / Panuwat Dangsungnoen

Survey: Inflation Pushes Online Shoppers to Tighten Budgets

Younger shoppers appear to be impacted by inflation far more than any other demographic, with half of all respondents between the ages of 18 and 29 reporting fewer overall purchases.

Photo: style-photography, iStock

C.H. Robinson Announces 2025 Carrier of the Year Winners

In 2024, COYA honorees combined to haul nearly two million loads with C.H. Robinson, and drove enough miles to make nearly 60,000 trips around the Earth.

Photo: iStock / Bim

Hacking Attacks Target Customer Service Data

Since the start of 2025, the ShinyHunters extortion group has been targeting Salesforce customers in data theft attacks, using voice phishing (vishing) to trick employees.

Image: iStock.com/Thapana Onphalai

Why Halloween Merchandise is Hitting Store Shelves Earlier Than Ever

Each year that Halloween products go out earlier, it provides a store with useful data to track how shoppers respond to extended holiday purchasing windows.

Dallas, Texas. Photo: iStock.com/leekris

Five Supply Chain Myths That Are Sabotaging Your Transformation

Misconceptions, while seemingly logical on the surface, create blind spots that prevent organizations from achieving the resilience and efficiency that modern supply chains demand.

Photo: iStock / stnazkul

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Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site