General SCM > Customer Relationship Management | SupplyChainBrain

Customer Relationship Management: Page 4

Using AI Collaboration to Empower the Supply Chain Workforce

Data privacy and overcoming employee resistance are the two main sources of anxiety for companies investing in artificial intelligence.

Photo: iStock/cofotoisme

The Gen Z Factor: Differentiating Delivery to Offset Slowing E-commerce Growth

The brightest light on the e-commerce horizon is the Gen Z and younger Millennial cohort — consumers aged 18-35 years.

Photo: style-photography, iStock

Watch: The Customer Experience-Driven Supply Chain

Supply chain professionals must consider the customer experience, not just cost reduction and operational efficiency, says Mike Dominy, vice president of supply chain research at Gartner.

031 (540p)

Podcast | Are You Ready to Talk to a ‘Metahuman’?

Is the “person” you’re talking to on that kiosk screen an actual human? Or a metahuman?

Image: iStock/Dragon Claws

U.S. Consumers Cut Spending as Brands Hike Prices

K-ecommerce's survey found that just 14% of shoppers believe that brands clearly explain price changes to customers.

Photo: iStock / Prostock-Studio

Report: Shoppers Demand Action, Not Promises, When it Comes to Food Waste

Nearly three-quarters of U.S. and U.K. shoppers say that they would switch from their current supermarket to one that publicly commits to and actively reports on food waste reduction.

Photo: cyano66, iStock

CSCOs Will Become Far More Significant in Business, Says Gartner

“They be moving away from ‘trucks and sheds’ to a much more customer-oriented role," said Tom Enright, vice president analyst at Gartner.

Tom Enright, VP analyst at Gartner. Photo: Helen Atkinson

Six Ways Relationships Drive Success in Logistics

Logistics professionals must go beyond just managing freight; they must learn each customer’s business inside and out.

Photo: iStock / ipopba

NYC Congestion Tolling Gains Ground with City Residents

About 42% of residents said the toll should remain, marking a reversal from December, when only 32% supported the fee while 56% were against it.

Photo: iStock / deberarr

Tackling the Traceability Gap: Enabling Full Transparency in Fashion’s Supply Chain

Traceability is no longer just a regulatory requirement nor optional; it is a pathway to competitiveness, consumer trust and long-term resilience.

Photo: iStock/Michael Piepgras

Electric Semi-Truck Maker Nikola Files for Bankruptcy

Over the last year, Nikola began to lose hundreds of thousands of dollars for each vehicle it sold as it attempted to scale up its production.

A Nikola Corp. Tre FCEV truck following its unveiling at the IAA Transportation show in Hanover, Germany in 2022. Photo: Krisztian Bocsi / Bloomberg

USPS Head Who Oversaw Sweeping Cuts Set to Step Down

Over his tenure, DeJoy pushed for sweeping cuts to the USPS, as part of a 10-year austerity plan to reduce costs by billions each year.

Photo: iStock / Sundry Photography

Page 4 of 10

Featured Product

Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site