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Customer Relationship Management: Page 5

JCPenney Announces Store Closures Across Eight States

JCPenney will be closing one store in each of eight states, spanning California, Colorado, Idaho, Kansas, Maryland, North Carolina, New Hampshire and West Virginia.

Photo: iStock / ablokhin

Cocoa Shortage Will Squeeze Chocolate Makers in 2025

Global cocoa production fell by 14% in the 2023-24 season, as output slowed in both Côte d’Ivoire and Ghana, where at least 60% of the world's cocoa is produced.

Photo: iStock / Narong KHUEANKAEW

U.S. Grocery Stores Cap Egg Purchases as Shortage Continues

The U.S. Department of Agriculture expects egg prices to increase by another 20% by the time the year is out.

Photo: SCB file photo

Two Years After East Palestine Disaster, Fight for Rail Safety Continues

Leaders announced the reintroduction of the Railway Safety Act, which was first proposed in Congress the month after the derailment in 2023, but died in committee months later.

Photo: Ted Auch, FracTracker Alliance, 2023, via Flickr Creative Commons.

Waffle House Adds Egg Surcharge as Avian Flu Outbreak Continues

Waffle House said that it hopes the price increase will be short-lived, but added that it "cannot predict how long this shortage will last."

Photo: iStock / jetcityimage

On-Time, In-Full: A Guide for Shippers Who Want to Avoid Retailer Fines

If shippers don’t solve logistics challenges to meet retailer expectations, it will mean cutting into their own profits.

Walmart Canada to Pour Billions into New Stores, Supply Chain Upgrades

According to Canada, the new Ontario distribution center will be the company's "most advanced facility" in the country.

East San Francisco Bay Area. November 2020. Photo: iStock.com/Sundry Photography

UPS to Scale Back Amazon Delivery Volumes

Amazon accounted for nearly 12% of UPS's total revenue in 2024, as well as 20-25% of its U.S. package volumes.

Photo: iStock / RiverNorthPhotography

A Lesson in Egg-Onomics: Tracing the Trouble with U.S. Egg Prices

The very conditions that allow U.S. egg farmers to pump out tens of billions of eggs a year are also what make flocks so susceptible to disease in the first place.

Photo: SCB File Photo

Norfolk Southern Agrees to $22M Settlement with East Palestine

In the months following the 2023 derailment, East Palestine residents reported a range of health problems, including swollen lymph nodes, chest heaviness and a burning sensation in their eyes.

Photo: Ted Auch, FracTracker Alliance, 2023, via Flickr Creative Commons.

Costco Pushes Back on Pressure to Roll Back DEI Policies

Costco, Apple, Microsoft, Pinterest and JPMorgan Chase have all signaled that they have no plans to move away from their DEI initiatives in the months to come.

Photo: iStock / slobo

Union Pacific Profits Surge to $1.8B in Q4 of 2024

UP saw $6.7 billion in profits for all of 2024 — up slightly from 2023's total of $6.4 billion — and increased its operating revenue for the year by 1%.

Photo: iStock / Osarieme Eweka

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Featured Product

Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site