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Customer Relationship Management: Page 6

U.S. Shoppers Set Record for Holiday Spending in 2024

Between November and December, seven of nine retail categories tracked by the U.S. Census Bureau also saw year-over-year gains in total sales.

Photo: iStock.com/Poike

Retailers Grapple with GenAI’s Satisfaction Gap

Capgemini found that customer satisfaction with Gen AI technology has decreased year-over-year, dipping from 41% in 2023 to 37% in 2024.

Photo: iStock / gorodenkoff

Boeing Culture Overhaul a ‘Work in Progress,’ Buttigieg Says

Oversight of the planemaker will soon pass to President-elect Donald Trump’s administration once he begins his second term in office on January 20.

Photo: iStock /sanfel

How Tech Innovation Is Modernizing Product Repairs in the Supply Chain

One of the most significant challenges within the modern-day supply chain and logistics landscape is the management of product repairs.

Photo: iStock.com/Blue Planet Studio

Retailers Balance Return Policies with Fight Against Fraud

Across Appriss Retail's 60 U.S. retail clients, total merchandise returns in 2024 were valued at $685 billion, and made up more than 13% of all sales.

Photo: iStock.com/Andrii Zastrozhnov

Boxing Day Retail Returns Jump 15% in 2024

The largest increase in returns came from cosmetics and personal care items, which saw a 36% year-over-year jump.

Photo: iStock / Olga Demina

Port of Portland Finds New Operator for Terminal 6

The Port of Portland has managed T6 itself since 2017, making it the only West Coast container terminal with a public operator.

Photo: Port of Portland

USPS Lowers On-Time Delivery Targets for 2025

Lawmakers on both sides of the aisle were critical of DeJoy's plan, pointing to concerns over disproportionate impacts on mail deliveries to rural communities.

Photo: iStock / 400tmax

How Strong Economy, Year of Disruptions Defined 2024's Shopping Season

According to the ICSC, holiday shoppers are planning to spend more than $700 on gifts this year — the most since 2018.

Photo: iStock / imaginima

How Retailers Resolve the Sustainability vs. Cost Dilemma in E-Commerce Home Delivery

Efforts by retailers and e-commerce brands to implement environmentally friendly home-delivery initiatives are frequently butting up against consumers’ financial constraints.

Photo: pcess609, iStock

Using PR to Spread the Message of Corporate Social Responsibility

How does a business get the word out about its good deeds, without succumbing to the practice of empty corporate “virtue-signaling”?

Photo: iStock/FG Trade

Businesses Face $20B in 'Swipe Fees' from Holiday Shopping Season

The Merchant Payments Coalition estimates that swipe fees have increased by 50% since the pandemic, and hit a record $172 billion in 2023.

Photo: iStock / Prostock-Studio

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Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

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Moving Robots Site-to-Site