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Customer Relationship Management: Page 7

Lawsuit Claims Amazon Excluded Low-Income Areas from Prime Deliveries

According to the lawsuit, when customers complained about slower delivery times, Amazon intentionally misled them to believe it was a coincidence.

Photo: iStock / miromiro

Increased Consumer Confidence Will Boost Holiday Shopping

Thanksgiving spending is expected to rise by 1.8% year-over-year, followed by a projected 2.8% bump for Black Friday, and then a 3% increase in Christmas sales.

Photo: iStock / Pongasn68

Supply Chain Software Company Hit With Ransomware Attack

It's currently unclear whether the attack impacted Blue Yonder clients in the U.S., including Albertsons, Kroger, Proctor & Gamble and Anheuser-Busch.

Photo: iStock / georgeclerk

Amazon Expands Drone Delivery Services into Arizona

Amazon says that the MK30 drones can fly twice as far as its previous models, are 50% quieter, and can fly in rainy conditions.

Photo: iStock / sarawuth702

NHTSA Opens Probe into Tesla 'Full Self-Driving' System

If the agency finds that the system poses enough of a safety risk, it could potentially order a full recall of all vehicles that use the software.

Indianapolis, Indiana. March 2022. Photo: iStock.com/jetcityimage

How to Drive Customer Experience Back Into Your Supply Chain

By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and drive long-term success in the B2B landscape.

Photo: iStock.com/FG Trade

Temu Sellers Protest Against Company Over Fines for Customer Returns

The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.

Photo: Robert Way, iStock

Boeing Names New CEO as Company Reports $1.4B in Q2 Losses

The company has not logged a profitable year since 2019, reporting a combined $33.3 billion in losses in the years that have followed.

Photo: iStock / Wirestock

Norfolk Southern Accused of Delaying Amtrak Passenger Trains

The railroad has routinely given freight trains preference over passenger trains along a 1,140-mile stretch of the Crescent Route, a violation of federal law.

Huntsville, Alabama. Photo: iStock.com/sshepard

Southwest Airlines Faces FAA Audit Over Safety Incidents

The move underscores the heightened attention on airline safety this year, with headline-grabbing incidents from multiple carriers.

Photo: iStock.com/OntheRunPhoto

U.K. Department Store Trials Clothing Repair Service in Bid to Cut Carbon Waste

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.

Photo: istockphoto.com/portfolio/mauro_grigollo

Watch: What's Next for Supply Chain Management: Moving to Proactive Intelligence

Proactive intelligence enables you to balance the fine line between cost and resilience, says Brandon Daniels, chief executive officer of Exiger.

Exiger Brandon Daniels What's Next For Supply Chain Data From Predictive To Proactive Sponsored By Exiger (540p)

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How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site