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Customer Relationship Management: Page 8

Watch: The Value of True Collaboration With Suppliers and Customers

Collaborative planning, forecasting and replenishment (CPFR) has to involve both suppliers upstream and customers downstream, says Noha Samara, senior director analyst with Gartner.

Gartner Noha Samara The Value Of True Collaboration With Suppliers And Customers (540p)

PACCAR Parts' Megan Junker Named Woman in Trucking Association's Member of the Month

Junker is the product director for electric vehicles at PACCAR Parts, having started with the company in 2018 working with dealer groups.

Photo: Women in Trucking Association

Taming the Dragon of Returns

Retailers hate returns; consumers need them. Is it possible to reconcile the two?

Photo: iStock.com/ArtistGNDphotography

How Shipment Visibility Is Enabling Freight Forwarder Growth and Customer Loyalty

As supply chains grow more intricate and consumer expectations increase, the ability to track shipments in real time becomes a crucial component for forwarders striving to maintain a competitive edge.

Photo: iStock / Utima_Gaina

Boeing Senate Hearing: Physical Threats Against Whistleblowers and 'Systemic Disregard' for Safety

The new whistleblower alleges that Boeing has lost track of hundreds of potentially defective parts, and that those parts have been installed in new planes.

Boeing CEO Dave Calhoun addressing the families of victims in a pair of deadly 737 crashes years ago, prior to testifying in front of a U.S. Senate investigations panel on June 18, 2024. Photo: CSPAN

Watch: The Incredible Shrinking Inventory: What To Do About It

Tracking inventory solely within the four walls of a warehouse isn’t enough to stop shrinkage, says Eddie Misicka, vice president of product and solutions at OneRail.

Onerail Eddie Misicka The Incredible Shrinking Inventory What To Do About It (540p)

In a Volatile Market, AkzoNobel Uses Adversity to Fuel Supply Chain Transformation

As they weather the fallout from multiple sources of disruption to global commerce, importers and exporters are seeking ways to make their supply chains more resilient.

Photo: iStock.com/Eoneren

'Lack of Trust' a Significant Barrier for Online Shoppers Ordering Across Borders

Over 90% of U.S. and U.K. online shoppers said they're concerned about a host of factors that come with buying from a seller in a different country.

Photo: style-photography, iStock

Watch: Can Merchants Handle Soaring Volumes of E-Commerce Shipments?

The explosion of e-commerce activity set off by the COVID-19 pandemic is presenting merchants with the challenge of handling orders efficiently while meeting customer demands for speed, says Archita Prasad, vice president strategy with UPS Capital.

Ups Capital Can Merchants Handle Soaring Volumes Of E Commerce Shipments Archita Prasad (540p)

The Trillion-Dollar Problem for Retailers: Not Having Clean Data

A study by the IHL Group found that retailers miss out on nearly $1 trillion in sales per year because of out-of-stock items.

Photo: iStock / metamorworks

Boeing Submits Safety Plan Amid New Allegations Over 787 Planes

Boeing will meet with senior FAA leaders weekly to monitor performance metrics, progress, and potential roadblocks for its new safety plan.

Photo: gk-6mt, iStock

U.S. Online Retailers Lose Billions to Returns Fraud in 2023

Claims and appeasement fraud surged by 1.5% year-over-year in 2023, with retailers estimating that 10.5% of all return claims were fraudulent.

Photo: iStock / Jian Fan

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Featured Product

Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site