General SCM > Customer Relationship Management | SupplyChainBrain

Customer Relationship Management: Page 9

BlueBox Systems Launches New Dashboard to Track Air, Ocean Cargo

The new data platform combines the company's BlueBoxAir and BlueBoxOcean systems to form a single dashboard to manage and monitor cargo.

Photo: iStock.com/Igor Kutyaev

Norfolk Southern Agrees to $310M Settlement for 2023 Train Derailment

Norfolk Southern has also paid out an additional $780 million for environmental response efforts since the derailment.

Grand Junction, Tennessee - April 29, 2023: Small Norfolk Southern sign on railing at train yard in Grand Junction, Tennessee.

Report: As E-Commerce Surges, Merchants Need to Fortify Supply Chains

Over the last year, 73% or merchants saw impacts to their businesses from international shipping problems such as delays, damaged products or theft.

Photo: nndanko, iStock

FTC Fines Williams-Sonoma for Deceptive 'Made in USA' Products

The FTC discovered that Williams-Sonoma mattress pads listed as "crafted in America from domestic and imported materials" were actually fully imported from China.

Photo: Sundry Photography, iStock

Survey: Brands Balancing Cost of Fast Delivery With High Demand

Nearly half of consumers surveyed said that they would be unlikely to purchase an item if the delivery time was too slow.

Photo: iStock.com/monkeybusinessimages

Podcast | Thinking Beyond Cost: New Executive Priorities for Supply Chains

When it comes to setting priorities for managing the modern-day supply chain, executives can’t have it all.

Image: iStock.com/Eoneren

E-Commerce Boom: Easing Supply Chain Pressure with Omnichannel Supply Chains

An omnichannel supply chain represents a paradigm shift in prioritizing customer experience, seamlessly integrating various sales channels like physical stores, online platforms and mobile apps.

Shopping Online. woman hand online shopping on laptop computer with virtual graphic icon diagram on desk, payment online, digital marketing, business finance, internet network technology concept

Five Trends That Will Drive Supply Chain Success in 2024

Logistics and supply chain professionals are moving away from the short-term survival thinking that characterized the pandemic period.

Photo: iStock/DNY59

Survey: Furniture Home Delivery Service Key to Customer Loyalty

Retailers are being forced to adapt to the emphasis buyers of home furnishing now put on overall service and last-mile delivery experience, over brand loyalty.

Photo: iStock.com/AndreyPopov

The Industry Trends That Are Disrupting the Service Sector in 2024

Following are five key industry developments we can expect to see in the upcoming year, all supported by AI, and the potential that these trends hold for enhancing service delivery.

Photo: iStock.com/Chonlatee Sangsawang

Finding the Eye of the Storm: How Retailers Can Thrive Amid Ongoing Challenges

It’s a great time to be a retailer in the U.K., with the current economic situation spurring retailers to innovate and adapt.

Buchanan Street in Glasgow. Photo: iStock.com/georgeclerk

Five Ways That Returns Fraud Is Costing Retailers Money

Retail return fraud has grown rampant in recent years, stealing retailers’ hard-earned profits, damaging brands’ reputations, and burdening honest consumers with higher prices.

Photo: iStock.com/PUGUN SJ

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Featured Product

Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site