Solution: Inmar worked with client and their key suppliers to implement a scalable, highly visible, rules-based, closed-loop warranty returns system - employing improved operational processes and supported by one end-to-end IT platform - that automated product warranty and disposition decisions. Inmar's proprietary systems were integrated with client's existing technology and operational infrastructure, creating a centralized returns program supporting 130 branches, coordinating with 16 major suppliers and managing 40,000 different parts numbers.
Results: Improved technician compliance by 70%, branch compliance: 96.5%, volume to suppliers: 700%. Projected annual savings: $3.5 million.
About the Solution Provider: Inmar connects trading partners through consulting, software services, and operations. Our solutions make connections that improve quality, efficiency and collaboration in supply chain, consumer marketing, business intelligence, financial settlement and risk management. Founded in 1980, Inmar employs more than 4,200 associates in the U.S., Mexico and Canada.
Web: www.inmar.com
Email: solutions@inmar.com
Phone: (866) 440-6917
Parts Returns and Warranties Process Overhaul Sees $3.5M Annual Savings
April 20, 2012
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