Solution: The upgraded relationship was tested when one of the food distributors products a jarred sauce was printed with incorrect barcodes. Mislabeled products were returned to PJL, arriving shrink-wrapped in 12-pack trays. The large amount of returned product and limited time to re-label and re-ship called for above-and-beyond client servicing and creative problem-solving.
Results: PJL utilized extra resources to open trays, place correctly barcoded labels on jars, re-shrinkwrap trays, and repack trays into cases. PJL also obtained product-specific boxes each requiring new labels and ink-jet date codes because many trays were returned without master case boxes. PJL completed this solve in a timely, cost-effective fashion.
About the Solution Provider: From storage and distribution to integrated supply chain management, Port Jersey Logistics offers state-of-the-art systems and facilities to meet supply chain & logistics requirements. PJL handles a full spectrum of products including specialty foods, health & personal care products, grocery, CPG, alcoholic beverages, electronics, ingredients and raw materials.
Web: www.portjersey.com
Email: jemelo@portjersey.com
Phone: 609-860-1010
Seamlessly Correcting a Labeling Error to Save Client Resources
September 23, 2012
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