Cost Avoidance and Proactive Support Keeps Client's End-Users Loyal | SupplyChainBrain

Cost Avoidance and Proactive Support Keeps Client's End-Users Loyal

July 12, 2013

The latest roll out of a manufacturer's best selling point-of-sale product was exhibiting failure in the field due to a problem with a proprietary application-specific integrated circuit (ASIC). The manufacturer made the decision to order a redesign of this very costly ASIC chip. However, 20,000 completed units were awaiting distribution and had the potential to fail immediately upon installation. Renova Technology was able to modify the circuit board design by placing an inexpensive resistor in a very delicate location, and implemented a Field Retrofit Order to create a seed stock of reworked boards. This proactive support saved the customer in future returns and expedited service costs, while keeping its end users loyal to their brand.

Read More

Related Content

Related Videos

Featured Product

Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Peak gifting seasons place extraordinary pressure on warehouse operations, particularly for a leading U.S. floral distribution company.

Photo: iStock/Anastasiia Yanishevska

Recycled Tagging Fasteners: Small Changes Make a Big Impact

A major brand faced mounting pressure to adopt sustainable practices and reduce its environmental footprint. Consumers, retailers, and even regulators began demanding less (and penalizing) single-use plastic waste in the supply chain.

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

A global manufacturer lacked real-time tracking capabilities, making it difficult to ensure the safe transportation of its products and meet customer expectations.

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Moving Robots Site-to-Site

Highly seasonal demand across its network of warehouses left this large e-commerce provider with a choice: Invest in a system that operates under capacity for most of the year, or one that can’t meet the peak volume.

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

JLL Finds Perfect Warehouse Location, Leading to $15M Grant for Startup

Challenge: An innovative clean energy startup needed a manufacturing site that could accommodate its growth and allow it to scale production as demand for its groundbreaking product takes off.

Robots Speed Fulfillment to Help Apparel Company Scale for Growth

Challenge: A fast-growing D2C medical apparel company experienced significant growth in ecommerce order volume as well as dramatic spikes due to promotional activity.

New Revenue for Cloud-Based TMS that Embeds Orderful’s Modern EDI Platform

Challenge: A leading cloud-based transportation management software (TMS) company for asset-based trucking needed a way to take on customers who require EDI without dedicating additional technical resources and taking months to go live.

Convenience Store Client Maximizes Profit and Improves Customer Service

Challenge: Despite significant growth, a major convenience store (c-store) chain had inventory management challenges.

A Digitally Native Footwear Brand Finds Rapid Fulfillment

Challenge: A rapidly growing D2C footwear brand required an agile fulfillment operation that could scale just as quickly as their business was growing — without being bound by geography.

Expanding Apparel Brand Scales Seamlessly with E-Commerce Technology

Challenge: A rapidly scaling e-commerce apparel brand struggled to meet customer expectations and required a flexible fulfillment strategy.

How a Global LSP Scaled its Security Program and Won More Business

Challenge: A Global logistics service provider (LSP) wanted to provide its customers with a solution for preventing cargo theft and pilferage while boosting carrier compliance.

Using Predictive Analytics for Inventory Cycle Counting: An Advanced Approach

Challenge: A medical supply manufacturer faced challenges related to inventory and shipping accuracy KPIs.

Page 1 of 55