Case Studies | SupplyChainBrain

Case Studies: Page 39

Delivering Advanced Warehousing Technology To A High Tech Leader

Challenge: Our client, the leading global service provider for optimizing Internet traffic, had been warehousing and distributing its serialized services and equipment through an off-site vendor. The operation was entirely manual, utilizing spreadsheets, e-mails and telephone communication. The client saw the need for a more efficient, tech-savvy way to conduct business and minimize errors.

Vocollect Voice Arrive 'Just in Time'

Challenge: In variety retailing market where customers face shopping options at nearly every street corner, building trusted relationships with customers and maintaining their loyalty is the recipe for success. And the only way to earn that trust and keep customers coming back for more is to have the right products on its shelves at the right time, every time.

One FTZ Solution Manages Multiple Foreign Trade Zones Compliantly

Challenge: A 3PL firm wanted to offer FTZ management services as a new business line. It converted multi-use warehouse space into separate FTZs for individual customers, but needed a solution that could concurrently accommodate multiple customer accounts, maintain complete data segregation, accommodate complex integration requirements, and automate compliance activities.

Lifesaving Global Supply Chain Drives out Costs, Improves Customer Delivery

Challenge: A leading supplier of specialist medical devices and equipment for global markets was humming along nicely until a critical part was not delivered on time, and an important customer became unhappy. Clearly the ERP system was not good enough - Supply Chain Visibility and Supplier Collaboration were required to ensure mistakes of this magnitude never happened again. Other objectives included: Reduce raw material inventory levels; Increase inventory turns by 20%; Reduce manual processes; Reduce expediting; Continue to meet or exceed customer service levels; Promote stronger, collaborative relationship between buyers and suppliers.

Aligning Supply to Demand through Supplier Collaboration and Inventory Management

Challenge: A critical division of a multi-billion dollar medical device manufacturer had several initiatives. Stabilize Inventory Levels: Inventory reduction project already complete; Ensure critical-part availability; Stock-outs not acceptable. Streamline Supplier Communication: Reduce time buyers spend on tactical purchasing; Increase time buyers spend on strategic buying and sourcing; Improve communication between material handlers, buyers, suppliers. Find a solution that Worked with ERP system. Evolve Personnel operations: Transactional to Strategic; Complex to Simple; Semi-Collaborative to Fully-Collaborative; High Transaction Cost to Lower Cost; Fragmented Integration to a Fully Integrated System.

Global Online Shopping Retailer Achieves End-to-End Shipment Visibility

Challenge: Our client's top issues included a lack of supply chain visibility and collaboration, coupled with disparate functional groups and external business partners. High seasonality compounded problems, bringing: Supply chain lags and disruptions; Poor customer service; Lost sales due to inability to deliver goods in time; Higher administrative costs due to manual, disjointed processes, internally and with external partners; Greater expediting and demurrage fees.

Collaborative Transportation Management Leads To Significant Freight Bill Savings

Challenge: A leading producer, marketer and distributor of high-quality branded food products needs control, scalability and visibility to better manage and measure transportation execution management.

Leading Food Company Achieves Savings By Leveraging Managed Transportation Services

Challenge: A leading supplier and solutions provider to food service, in-store bakery, and retail marketplaces needs centralized control, scalability and visibility into process to better manage and measure transportation execution management.

3PL Employs MercuryGate's Mojo To Optimize Transportation Plans

Challenge: A large 3PL in Chicago needed a multi-client Optimization Engine to keep each customer's activity discrete. They needed an optimization routine to deliver optimum carrier, mode, and route combinations and evaluate inbound and outbound shipments concurrently. Further, they needed to be able to set up workflows to suit each customer individually.

Leading Luxury Global Retailer: First-Class Import Trade Compliance

Challenge: A leading luxury global retailer to the traveling public needed up-to-the-minute Global Trade Content for their Classification (HTS/HS) codes to ensure compliance for duty, taxes and fees. They preferred an on-line solution supported and integrated with daily updated content rather than installed software, and did not want to have to buy hardware or hire trained personnel to complete the task of maintaining content and working through manual databases/processes.

TierOne Automotive Manufacturer Collaborates with Suppliers, Saving 25% in Inventory

Challenge: A multi-billion dollar automotive manufacturer of motor vehicles, engines, components and parts was experiencing significant communication challenges with their global suppliers. The high volume (200,000 parts) and diversity of parts required them to streamline their processes or risk losing customers, money, or both. Their former "push" inventory replenishment system with its one-way faxes and EDI orders could not accommodate any last-minute schedule changes nor did it provide the company or its suppliers with much visibility to stock and orders. Lastly, they needed to improve their supply chain administrative efficiencies internally and among its suppliers to reduce costs.

Seamlessly Combining Two Complex Technology Service Operations

Challenge: Leading Carrier-Class Network Equipment provider purchased a former competitor's optical line of business (fiber optic networks). They needed to integrate all products, services, support & systems (CRMs, operating systems, etc.) while maintaining their high service levels for their combined global client bases.

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