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Business Strategy Alignment: Page 510

Overcoming Major Enterprise Challenges to CRM

CRM challenges are still a reality in today's market. The question is: How do you overcome them? The bottom line is getting buy-in throughout the organization, from the cubicle worker to the executive suite. How you do that, though, requires an intentional strategy.

Substantial Number of Small, Mid-Sized Exporters Not Screening for Restricted Parties

Mid-market companies are increasingly at risk for violating U.S. export regulations, even as U.S. export volumes continue to grow, according to a report released by Amber Road, a provider of global trade management solutions.

Use Caution in Regulating Mobile Payment, Retail Group Urges

The National Retail Federation has urged the Federal Trade Commission to move cautiously in establishing regulations for mobile payments, and said any rules that are adopted should parallel those for the underlying form of payment and not be specific to the technology.

The Payoff of Customer Preference Planning

The days of planning based on history or store volume have gone the way of the buggy whip. It is no longer enough for buyers to arm themselves with a spreadsheet and a prayer. Omni-channel commerce requires companies to re-think their planning processes in order to profit. In this new retail environment, old paradigms have been shaken, replaced by much more complicated planning tools that answer the omni-channel commerce questions that can make or break a business.

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Three Keys to Success in Distribution Transformation

Projects to change distribution networks can be highly complex. To guarantee success, says Mike Dunn, group vice president, Fortna, participants must fully understand the need for change, get total commitment from all departments in a company, and work with a knowledgeable partner.

The Kinaxis Control Tower: The Better to See Risks, Opportunities

Discrete manufacturing companies operating with highly complex supply chains in today's volatile business world need collaborative planning and the ability to quickly respond to variances in those plans. They often want to model 'what-if' scenarios to better prepare them for those inevitable hiccups - or new business. Kinaxis designed its RapidResponse solution to help companies with demand and supply balancing, optimized forecasting, and improved supply chain performance. Recently it debuted an enhanced version called RapidResponse Control Tower.

Preparing to Run the Supply Chain 2020 Race

In 2012, three decades of supply chain management have passed. It is time to learn from history and look forward. I feel that organizations need to train for supply chain 2020.

Performance Incentives in Inbound Logistics

The unloading dock is all important to boosting efficiency and productivity throughout one's warehouse and distribution facility, says Ryan Howard, vice president of business development for Inbound Technologies. Labor-management technology uses the best of team and individual incentive methodologies to increase productivity, maintain quality standards and keep workers safe.

Going Green With Sales Carbon Operations Planning

"Sales Carbon Operations Planning" (SCOP) offers a new take on supply-chain management, bringing together traditional sales and operations planning (S&OP) techniques and the need for companies to track and reduce their carbon emissions. "It's my way of making it easy to transfer into sustainability with your existing processes," says Silvia Leahu-Aluas, owner of Sustainable Manufacturing Consulting. The new term covers everything from basic carbon dioxide management to a full understanding of the economic and environmental impact of greenhouse gas emissions.

Warehouses Aren't Making Room for the Recovery

You could call inventory and warehouse space the twin evils of the supply chain. Both are big drags on the balance sheet. So it should come as no surprise that the two categories are lagging the recovery - or what's passing for one.

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Leveraging Today's ERP in the Supply Chain

Today's ERP systems often have much of the needed supply chain management software, they are interoperable, and with them collaboration and visibility problems are minimized, says Mike Tatara, product marketing manager, Epicor Software Corp. In addition, they are highly efficient information repositories.

Conflict Resolution: A Critical Part of Global Supply Chains

There are good reasons why a formal process for conflict resolution is necessary in the context of supply chains, says Stewart L. Levine, founder of ResolutionWorks. The very nature of supply chains, with their panoply of internal and external partners, gives rise to conflict. What's needed, he says, "is a conversational process whereby you can teach people how to move through conflict."

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