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Global Supply Chain Management: Page 736

Supply-Chain Segmentation: A New Strategy for Meeting Customer Demand
One of the hottest topics of discussion at the Gartner Supply Chain Executive Conference 2012 was supply-chain segmentation. Chris Gordon, practice head and global network lead with Wipro Technologies, explains the concept, and its compelling benefits.
Voice Analytics Can Gauge Customer Service Satisfaction
How people speak is as important as the words they say when it comes to sentiment analysis. "The human voice is made of many repeating patterns," said Amir Liberman, CEO of Nemesysco. "Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances."
How Can We Keep Growing U.S. Manufacturing?
America has done a good job of solving internal manufacturing problems, improving quality and reducing waste and costs. These internal programs have kept American manufacturing in the game. But there is a problem. Manufacturing isn't growing in terms of factories, percentage of GDP, employees, or sales revenue.
Manufacturing Growth 01
World Resources Institute Adds Sustainability to Business Analysis
The World Resources Institute (WRI) has incorporated sustainability into the traditional SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis employed by many businesses.
Why Haven't Companies Been Quicker to Apply Lean to Services?
Why have companies been so slow to apply lean principles and techniques to service processes such as finance, human resources, accounting, health care, and customer service? One reason is that the waste and inefficiency that can interfere with services are rarely obvious.
TCU Offers Certificate in Supply Chain Management
Texas Christian University (TCU) is offering a Professional Certificate in Supply and Value Chain Management, beginning in January 2013.
Tips on Coping with Volatility & Uncertainty
Suresh Iyer, vice president and global practice head with Genpact, shows how companies can remain competitive in the face of increasing volatility and uncertainty in their supply chains.
Planning for Uncertainty in Supply-Network Design
Supply-network design is a hot topic today. Jake Barr, global director of supply network operations with the Procter & Gamble Company, details the reasons why, and identifies the biggest gaps in network-design efforts today.
Many Consumers Attracted by Same-Day Delivery Service Opt for Next-Day Service
With all the attention recently being paid to same-day deliveries by retailers including eBay, Walmart, Macy's, Nordstrom and tons of others, here's an interesting stat"”and a delicious contradiction"”from Amazon, the largest and earliest same-day retail deliverer: consumers consider the service, purchase an item, then don't opt to use same-day service.
Logistics Small Package
Growth in Manufacturing Expected to Contribute More to Rebounding Economy
Manufacturing picked up in December, reflecting growth in orders, employment and exports that indicate the U.S. expansion will be sustained in 2013 following the budget deal.
Manufacturing Growth
Mastering the Complexities of Global Trade
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The Industrial Internet: A Great Big Beautiful Tomorrow?
A few weeks back I referenced the work of Robert J. Gordon, an economist and professor at Northwestern University. In a paper published last September for the Centre for Economic Research, he laid out the history of the first three industrial revolutions. And he asked whether a fourth, supposedly driven by the internet and other advances in information technology, could come anywhere near its predecessors in terms of productivity improvements.
Think Tank 09
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