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Think Tank
Quality & Metrics: Page 118
Q&A | What's Driving Supply-Chain Network Optimization?
What exactly is "optimization" as it relates to supply-chain management today? Here are some of the drivers behind that concept.
Out With the Old: Ensuring the Proper Disposal of I.T. Assets
Talk of technology almost always centers on the latest and greatest piece of hardware. But what about the stuff it’s replacing?
How a Fighter Pilot’s Experience Can Help Boost Supply-Chain Cybersecurity
Who knew that a battle strategy devised for fighter pilots could be repurposed to protect supply chains from cyber threats and other security risks?
Want to Be a Modern CPG? Start With Your Supply Chain
Modern customer service is no longer simply about selling products — it’s about offering an entire experience.
Q&A | They Want It Now: The Age of Same-Day Delivery
Once considered a premium option — assuming it was available at all — same-day service is now the standard for many e-commerce shoppers.
Q&A | Forging a Path to the Digital Supply Chain
Just what is a digital supply chain, anyway? And how can companies achieve it? Hans Thalbauer, senior vice president of digital supply chain for SAP, has some answers.
Q&A | Building a Supply Chain for Customer Satisfaction
Every company speaks of the need to adopt a "customer-centric" approach. Here's how Kimberly-Clark, a U.S. multinational consumer products company, achieves that elusive goal.
Three Keys to Happy Shoppers This Holiday Season
It's the most wonderful time of the year, and customer expectations have never been higher.
Black Friday Weekend Sales Suggest Merry Holiday Shopping Season to Come
Black Friday weekend sales data from third-party analytics providers indicate a merry start to the holiday season — with online sales taking more share.
Supply Chain Nightmares: What Keeps a Buyer Up at Night
Managing risk is a critical aspect of any buyer's job — and globalization has made that task more difficult than ever.
‘Smart’ or Not, A.I. Is Playing a Crucial Role in Ensuring Food Safety
The battle over whether artificial intelligence truly mimics the workings of the human brain rages on. But we may be missing the point.
Five Things Your Quality Management System Could Use Right Now
From risk and compliance to business operations and new projects, quality management touches on almost every part of your organization.
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