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General SCM: Page 1182
Good Customer Service Online as Important as It Is In-Store
Customer service is an indisputably important factor when it comes to online retail. Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service cannot only see a particular sale lost in an instant, but long-term irreparable damage done to the brand.
Death of Physical Stores Greatly Exaggerated, Says New Head of Shopping Center Trade Group
The demise of physical stores has become a familiar narrative during the holiday season, but nothing could be further from the truth, according to one man better positioned than most to know.
Is Large-Scale Manufacturing Really Ready for Wide Adoption of 3D Printing?
For more than two decades, companies have been excited about a revolutionary industrial process that has the potential to reinvent manufacturing.
When Your Supplier Becomes Your Competitor
How would you like to spend substantial amounts of time and money on establishing an overseas supplier to manufacture your product - only to see that partner start competing against you with its own brand?
WTO Ruling Feeds Canada's Ability to Levy Huge Tariffs on U.S. Beef
Canada is prepared to impose retaliatory tariffs against U.S. beef imports after the World Trade Organization sided with Canada and Mexico in a trade battle over meat-labeling rules.
A Dose of Reality: U.S. Army Revamps the Forecast to Reflect Actual Demand
Inspired by practices in the private sector, the Army Materiel Command division embraces the concept of integrated business planning - and ends up saving billions of dollars in inventory expense.
2015 Supply Chain Innovations Awards Presented by SupplyChainBrain & CSCMP
Innovation of the Year: Automating the assembly of pallets that incorporate cases of multiple dimensions leads to big savings in labor costs, a safer work environment, a streamlined D.C. operation, and better service to retail outlets. Innovator of the Year: The Liquor Control Board of Ontario; Runner-Up: Lennox Residential; Finalists: Hewlett-Packard, U.S. Marine Corps, Shared Support Services of Southeastern Ontario
Getting Schoolkids Interested in a Career in Supply Chain
It's safe to say that no child yearns for a career in supply chain. But schools and educators are working to change that.
Inventory Optimization Drives SIOP Success
Challenge: A leading fixture and faucet manufacturer set out to improve service levels and increase product availability, without increasing its inventory investment. The company also targeted working capital efficiency for improvement.
Driving S&OP Excellence
Challenge: A leading global footwear and apparel manufacturer launched a business initiative to dramatically improve forecast accuracy, align inventory investments and synchronize operations with global suppliers. The company accelerated and streamlined its sales and operations planning (S&OP) process to better support global operations and strategic growth.
QuestaWeb Technology Solves Broker's Operating Challenges and Confers ACE Readiness
Challenge: A large broker with multiple operating locations relied on antiquated broker technology and used a separate system for forwarding operations. The firm needed to acquire one integrated solution to satisfy all of its trade compliance needs. Beyond seeking user-friendly technology accessible by all its offices, the software needed to accommodate highly specialized accounting functions.
Aljex Software Integrates With Post.Bid.Ship
Aljex Software, a vendor of applications for brokers, third-party logistics providers, carriers and other transportation companies, has integrated with Post.Bid.Ship, the transportation marketplace which allows shippers and brokers to offer loads, and carriers to bid on them.
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