Sree Hameed, Supply Chain Risk Management Practice, MarshFrom Sree Hameed, Supply Chain Risk Management Practice, MarshBusiness Strategy AlignmentCustomer Satisfaction Is Down - What Can You Do Differently?The following article is an excerpt from the Marsh report "Customer Centricity in the 21st Century: A Framework for Analyzing Strategic Risks and Opportunities."April 15, 2008Page 1 of 1
