Debra Hofman, Vice President, AMR ResearchFrom Debra Hofman, Vice President, AMR ResearchAll LogisticsQuality & Metrics: A Metrics Culture Drives Better PerformanceAnalyst Insight: Leading companies have a portfolio of true end-to-end supply chain metrics, use those metrics in key processes such as S&OP, supplement the metrics with customer and supplier dashboards, and have an open attitude and metrics culture that drives them through an upward spiral of increasingly higher levels of performance. Most importantly: they understand they cannot be good at everything, and they consciously manage tradeoffs.March 3, 2010Page 1 of 1
