UPS, comScoreFrom UPS, comScoreAll LogisticsConsumers Want Choices and Convenience When Shopping Online, Study FindsRelease of the second UPS Pulse of the Online Shopper: A Customer Experience Study analyzes omnichannel retailing and shows consumers want more choices when it comes to shopping online, more control over when their purchases will be delivered and a convenient returns process. They're also using social media to shop for the best deals and expect more shipping options from e-tailers.June 5, 2013Page 1 of 1
