SD Retail ConsultingFrom SD Retail ConsultingAll LogisticsLargest Retailers Slow to Adapt to Needs of Omni-Channel Shopping Environment, Study FindsSome of the largest U.S. and U.K. retailers are slow to adapt their store operations to changing consumer buying habits, according to a study by SD Retail Consulting, a retail advisory firm and unit of Hilco Trading, LLC. Surprisingly, the study found that 80 percent of retailers surveyed are not effectively training their in-store staff to accommodate the complex needs of the new multichannel shopper. The study surveyed Retail Operations Leaders from 35 leading retailers including Department Store, Specialty Retail, Big Box, Grocery and Convenience Store chains, mostly with revenues of over $1bn (50 percent of which are publicly traded).June 7, 2013Page 1 of 1
