Chad Storlie, SCB ContributorFrom Chad Storlie, SCB ContributorSC Finance & Revenue ManagementSix Keys to Discovering ‘Goldilocks’ Pricing for Businesses and CustomersAs I was reading the story “Goldilocks and the Three Bears” to my youngest son, I had a revelation about … pricing.July 28, 2020Business Strategy AlignmentLessons From the Military for Improving the Retail Customer ExperienceRetailing as a business model is being challenged by e-tailers and demands for an ever-improving customer experience. Lessons from the military can help.July 8, 2019Quality & MetricsImproving Customer Experience: Beyond the Survey ScoreCompanies need to look beyond numerically scored surveys, in seeking to optimize the customer experience, both now and in the future.June 5, 2019Page 1 of 1
