Diana Mueller, SCB ContributorFrom Diana Mueller, SCB ContributorSustainability & Corporate Social ResponsibilityEnsuring Sustainability in E-Commerce FulfillmentAs consumer awareness of the environmental impact of online purchases grows, sustainability becomes a larger and a more strategic issue for supply-chain leaders.April 22, 2020Business Strategy AlignmentCreating a Seamless Customer Experience While Balancing Cost and ServiceAnalyst Insight: Five years ago, having a variety of channels and capabilities across your network was a competitive advantage. But as consumer expectations change, more companies are beginning to question the value of the investments required to build and support certain fulfillment capabilities. Today, supply-chain executives must create a seamless experience for omnichannel consumers, while walking the razor’s edge of balancing tradeoffs between cost and service.February 9, 2020Page 1 of 1
