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Consumer Packaged Goods: Page 267

Dropping E-Mail Support May Have Done Disservice to Best Buy Customers

Best Buy recently removed e-mail support from its web site, a move the company said was designed to improve response and to give customers the kind of interactions they seek. The problem with this change is twofold.

Wharton School Offers 3-Day Course on Retail, Shopping Center Development

The International Council of Shopping Centers (ICSC) and the Wharton School of the University of Pennsylvania, have partnered once again to bring the retail real estate industry The University of Shopping Centers, on the campus of the Wharton School, March 4-6, 2013, in Philadelphia. The program will feature three new learning tracks, including the Executive track, taught by Wharton professors.

Holiday Retail Sales Expected to Top Those of Last Year By More Than 4 Percent

Eager holiday shoppers helped drive retail sales upwards in November, helping boost sales in the first half of the holiday season. According to the National Retail Federation, the world's largest retail trade association, November retail sales (excluding automobiles, gas stations and restaurants) increased 0.8 percent seasonally adjusted from October and increased 4.4 percent unadjusted year-over-year. With this news, NRF is still expecting holiday sales to grow 4.1 percent over last holiday season.

People Favor Mobile Payments - for Others, Poll Finds. They Want to Keep Their Cards and Cash.

If you're looking for more evidence of the bipolar nature of mobile shoppers, look no further. The Harris Poll people have what you need. In what should be called the NIMBY (Not In My Backyard) effect, some 66 percent of Americans polled said they expect mobile payments to eventually replace payment cards and even cash-but not their cards and cash.

Honeywell Sets Its Sights on Acquiring Intermec

Technology giant Honeywell has announced plans to acquire RFID and automation-identification equipment technology company Intermec by June 2013.

More Visions of the Future from the San Francisco Roundtable

Here are five more predictions for 2013 and beyond, from a panel of five well-informed (and well-fed) Silicon Valley business executives. (See my previous post for the first five.) Assembled in Santa Clara, Calif., by the San Francisco Roundtable of the Council of Supply Chain Management Professionals, these individuals took part in the group's fourth annual effort to answer that age-old question: What does the future hold for supply-chain management?

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How CSX Is Meeting the Demands of Intermodal Shippers

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More Visions of the Future from the San Francisco Roundtable

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Consumers of the Future Value Self-Service and Personalization, Study Finds

The consumer of the future will be more mobile, social and self-sufficient, willing to share details on themselves and their preferences in exchange for highly personalized relationships with their favorite stores, according to a new IBM consumer survey. The study also found that consumers' willingness to advocate for a particular retailer is becoming multifaceted, with consumers looking for a flawless experience, whether it's when they're researching, purchasing, or receiving delivery.

Percentage of Totally Hands-Free Shipping Operations in DCs Remains Quite Low, Study Finds

While automation of supply chain processes is considered an important factor in improving efficiency, a large proportion of respondents to a Kewill study still struggle with manual operations. Only 11 percent have 100-percent hands-free shipping in their distribution center operations, for example.

As Expected, Trucking Conditions Index Begins Rise

FTR's Trucking Conditions Index (TCI) started to rise significantly in September as expected, recording a 65-percent increase over the August index numbers to a level of 9.6, before giving back some of that gain in October, easing to a reading of 7.9.

Aldata Develops Shopper Relationship Management Tool for Marketers

Aldata, a vendor of applications for the retail and distribution industries, has created Aldata Shopper Relationship Management (SRM), part of its new Aldata Omni-Shopper Suite.

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How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

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