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E-Commerce/Omni-Channel: Page 163

Retail in 2020: What Comes After Omnichannel?

Analyst Insight: The need to enable omnichannel capabilities has driven significant capital investments and will continue to do so. We are seeing the first wave of omnichannel investments reach maturity and paying dividends. Those companies whose investments were too little or came too late are struggling. But as e-commerce growth continues, steadily carving out more of the retail sales pie, companies will need to re-evaluate their networks and make additional investments to drive competitive advantage. - Jason Denmon, retail industry leader, Fortna Inc.

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Retail Revolution: Four Ways Supply Chains Are Evolving

Analyst Insight: As consumers' relationship with retailers changes, supply chains need to become more agile and responsive to fulfill the promise of an omnichannel world. Wholesale, retail and e-commerce supply chains, which have grown independently over the years, are merging - but significant transformation is necessary to help make omnichannel execution more profitable. - Parag Jategaonkar, performance improvement principal, Ernst & Young LLP

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Inventory Strategy Is the Key to Profitable E-Commerce

Analyst Insight: Omnichannel customer expectations continue to drive complexity in inventory planning and management. Expectations for faster fulfillment and free shipping, coupled with pressure to minimize inventory carrying cost, are driving companies to rethink inventory strategies to profitably service customers and ensure inventory is deployed in the right quantities to the right place at exactly the right time. But omnichannel flows like ship-from-store and buy-online-pick-up in-store (BOPIS) are complicating things and creating a new threshold for inventory planning requirements. - George Swartz, vice president, Fortna Inc.

Amazon to Collect Sales Tax in Most States Starting April 1

After more than two decades of bad blood and legal wrangling between states and the online giant, Amazon will collect sales tax in all states that have such a levy. Collection in Hawaii, Idaho, Maine, and New Mexico, the final four states where shoppers don't pay required tax through the site, will begin on April 1st.

Survival of Sears and Kmart Is in Doubt, Owner Warns

The corporate owner of Sears and Kmart said last week that there was "substantial doubt" that it could continue operating, as brick-and-mortar stores continue to face challenges in an e-commerce world.

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Walmart Aims to Dominate Last-Mile Delivery With Startup Incubator

Walmart launched its own startup incubator program in Silicon Valley, with a keen eye on last-mile delivery, according to Mobility Buzz.

How E-Commerce Is Changing Facility Planning and Design

Analyst Insight: The impact of omnichannel fulfillment requirements and growth of e-commerce have altered the way companies plan and design distribution facilities. The plan and design processes themselves haven't changed as much as the number of variables that must be considered. Today's distribution facilities require greater flexibility to adapt rapidly to changing customer requirements. - Phil Quartel, senior director of operations design, Fortna Inc.

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New eBay Offering Guarantees Three-Day Delivery

eBay is wading into the fast shipping wars, taking on Amazon Prime and Walmart with its new Guaranteed Delivery offering that will launch this summer on its selling platform with more than 20 million eligible items. Shoppers on eBay will also be able to search and filter items by one- and two-day delivery.

How to Use Data to Compete in the Digital Marketplace

Analyst Insight: Defining success for retailers today is pretty straightforward: Respond more rapidly and efficiently to customers' demands, at a price they are willing to pay, regardless of order platform or physical location of the products at the time of purchase. - Karl Manrodt, logistics and supply chain management professor, Georgia College and State University, and Mary Holcomb, supply chain management professor, University of Tennessee

Retail Store 'Bubble' Has Burst and CEOs Search for Answers

Once considered a competitive advantage, store footprints have now become a burden for many chains as more shopping moves online. This week, executives from several large retailers and online sellers, including Amazon.com Inc., were under the same roof at Shoptalk to discuss the future of retail - and where physical locations fit into the picture.

Creating Efficiencies to Drive E-Commerce Innovation Forward

Analyst Insight: In the age of information, there is a tremendous opportunity for retail companies to distinguish themselves as consumer-centric by exceeding expectations for online product content. Many retailers and brands are stepping up their ability to provide the detailed, accurate digital product information consumers need to make informed purchase decisions. To create competitive end-to-end shopping experiences, these companies are leveraging global standards to make it easy for consumers to discover and purchase products whenever and wherever they are. - Rich Richardson, vice president of standards development, GS1 US

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Report From Next Gen Customer Delivery 2017

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