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Think Tank
E-Commerce/Omni-Channel: Page 54
Watch: Ensuring Excellence in the Post-Purchase Experience
Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.
Watch: Home Delivery Can't Succeed Without Automation
Regardless of the size of last-mile delivery companies, technology is enabling their operations today, says Dinesh Dixit, vice president of account excellence at LogiNext Solutions.
Watch: What Are E-Commerce Customers Demanding Today?
It isn't all about speed, says Satish Natarajan, founder and chief executive officer of DispatchTrack. E-commerce shoppers are more concerned about communication.
A Retail "Delivery Persona" That Helps Both the Environment and the Bottom Line
There’s good news in Descartes’ recent study of consumer sentiment of sustainable delivery practices.
Watch: 4R Introduces Vendor Order Optimization
Mark Garland, president and chief executive officer of 4R Systems, describes the company's Vendor Order Optimization (VOO) product, which optimizes and prioritizes retailer orders from vendors.
Watch: Innocent Armor and Jillamy: A Distribution Case Study
Mike Wang, chief executive officer and founder of Innocent Armor, and Dwayne Shakespeare, director of e-commerce and parcel with Jillamy Inc., explain why Innocent Armor turned to Jillamy for a fulfillment center that could scale in line with the client’s projected growth.
Watch: Why Aren't Brands Meeting Customers' Fulfillment Needs?
Keith Blankenship, vice president of sales with Kibo, explains where brands are falling short in their fulfillment efforts, the reasons behind the shortfall, and the prospects for improvement.
Devil in the Details – Tech Company Seeks to Solve Inaccurate Delivery Addresses
Around half of all last-mile related costs are expended in the last few hundred feet because of challenges in finding the exact delivery location and, worse, deliveries fail altogether because the person making the delivery cannot find the exact right location.
Watch: Welcome to the Supply Chain Metaverse
Virtual reality, and its supersized version, the metaverse, are beginning to play a vital role in retailing. Rian Beckham, director of communications with Kingsgate Logistics, explains how.
Why Retailers Should Rethink Using Via Third-Party Storefront and Delivery Platforms
With e-commerce increasingly dominating consumer preferences, third-party storefronts might no longer be a retailer’s best option.
Making Holiday Shipping Easier, Faster and More Reliable
To satisfy demand and start alleviating challenges, retailers need a comprehensive last-mile strategy to make the holiday shopping season easier.
Re-Commerce is Buzzword at Home Delivery World 2022
Ideas about how to more efficiently “re-commerce” returned goods into the supply chain seemed the most fresh and fruitful up for discussion on the first day of Home Delivery World in Philadelphia, Aug. 31.
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