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Think Tank
E-Commerce/Omni-Channel: Page 60
Amazon’s Quandary: Cutting Workers Without Fueling Labor Unrest
Amazon.com Inc., having added hundreds of thousands of workers during the pandemic, now faces a quandary: how to trim its workforce to match slowing e-commerce sales growth without fueling labor unrest and giving unions more ammunition.
How 'BODFS' Is Helping Retailers in the Last-Mile Delivery Race
Many omnichannel retailers are adopting the practice of buy online, deliver from store (BODFS) as a powerful strategy for staying competitive in the last mile.
The Missing Cog in Turning Retail Stores Into Micro-Fulfillment Centers
It has never been more important for retailers to know the precise amount and location of their inventory.
Amazon Union Election Kicks Off at Second New York Warehouse
Workers at a second Amazon warehouse in Staten Island, New York, began voting on whether to join an upstart union that already won a historic election at a nearby facility.
Amazon Plans to Invest $1 Billion in Logistics and Robotics Companies
Amazon.com Inc. says it plans to invest $1 billion in companies developing technologies in logistics, supply chain management and safety, as the retailer seeks to keep an eye on new ideas that might aid its core business.
It’s All About CX in Last-Mile Logistics
With the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product.
Online vs. Store Operations: Breaking Up Is Hard to Do
What’s behind the push by retailers to undo years of effort, and separate e-commerce from brick-and-mortar fulfillment?
Amazon Drone Crashes, Delays Dim Jeff Bezos' Delivery Dreams
Jeff Bezos went on 60 Minutes in 2013 and pledged to fill the skies with a fleet of delivery drones that could zip parcels to customers’ homes in 30 minutes. Asked when this future would arrive, the Amazon.com founder said he expected drone deliveries to commence in the next five years.
Watch: Has the Pandemic Permanently Changed Last-Mile Delivery?
Final-mile delivery will not go back to pre-pandemic levels, says Khaled Naim, chief executive officer and co-founder of Onfleet. Shippers need to make adjustments.
How E-tailers Convert Returns to Revenue
With strategic messaging, smart automation and thoughtful incentives, retailers can convert returns into sales opportunities.
Watch: Trends in Last-Mile Delivery
Delivery of large, heavy or bulky items is one of the major trends that the pandemic has brought to last-mile delivery, says Shailu Satish, co-founder of DispatchTrack.
Online Shoppers Want Predictability More Than Speed, UPS Capital Says
New research shows shoppers are looking for a more customized delivery experience.
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