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Think Tank
Retail: Page 393
Walmart Chief Vows to Increase U.S. Sourcing, Promote Onshoring Appliance Manufacturing
Walmart committed to increase domestic U.S. sourcing of the products it sells, including taking steps to help onshore manufacturing of appliances.
Supermarkets Are Now Both Brick-and-Mortar and Virtual
In one of the biggest flops of the dot-com era, Webvan went bust less than two years after its $375m initial public offering in 1999. That's because it built a warehouse and distribution system for products that are already available within three miles of most consumers, says Rich Tarrant, CEO of MyWebGrocer.
TMS at Ace Hardware: "The Gift That Keeps on Giving"
Topco Saves Big With Transportation Solution
More Luxury Shoppers Use Mobile, But Prove Harder to Please Overall, Study Finds
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee.
Merging the Two Albertsons Chains Won't Be as Easy as Splitting Them Up in the First Place
Putting Albertsons back together again won't be as easy as it looks. The grocery chain was split in 2006 between Supervalu and private equity firm Cerberus Capital Management, with both chains using the same logo in different geographic regions. But on January 10, the two owners decided to reunite what will now be a 650-store chain in a complicated deal that leaves only one thing very clear: These money managers aren't thinking about IT when it comes to reassembling the chain.
Repeat Business Threatened by Faulty Delivery and Returns Process, Survey Finds
Research released by Voxware indicates two thirds of consumers return online or phone purchases because of retailer error - usually delivering an item in the wrong size or color - and repeat business suffers as a result. On top of that, the returns process is flawed in many cases.
U.K. Retailers Subsidize Same-Day Delivery
As retailers are still trying to work through their new-found infatuation with the idea of same-day deliveries, it's quickly becoming a love-hate relationship. Beyond Amazon's discovery that shoppers loved the concept of same-day but ended up not using it, it now seems that some U.K. retailers are willing to very heavily subsidize same-day delivery charges.
Consumers in North America, Europe Begin to Respond to QR Codes, Survey Finds
Quick Response (QR) codes are gaining increasing acceptance among consumers in North America and Europe, according to a report from Pitney Bowes. QR code usage as reported by more than 5,000 consumers surveyed stands at 15 percent on average and at 27 percent for consumers 18 to 34 years old.
NetSuite Acquires Retail Anywhere, Multi-Channel Services Provider
NetSuite Inc. has acquired Retail Anywhere, a provider of multichannel retail-management services.
How Many Companies Successfully Draw on Globally Dispersed Knowledge Bases?
For their global innovation strategies, many companies have long relied on their ability to assemble people with key capabilities and critical knowledge. They typically do this through co-location: bringing together designers, engineers, technologists, and other creative thinkers in a few innovation centers at home and in lead markets. The new products and services they create are then disseminated to markets across the world. But as the range of knowledge needed for global innovation becomes wider and more varied, co-location is no longer sufficient.
Shoppers Taking to Mobile Commerce More, But Not for Groceries at This Point, Survey Finds
Symphony EYC, a player in retail and distribution improvement software formerly known as Aldata, announced that its second U.S. holiday shopping survey has determined that in the United States shoppers want to use their mobile phones to make shopping easier, more personalized, and to have more control over inventory, but that purchasing groceries with a mobile is still in its infancy.
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