Industries > Retail | SupplyChainBrain

Retail: Page 406

'Big Data' Can Help Minimize Customer Churn

Your customer service representative answers a call from an irate customer. "This darn thing I bought just doesn't work!" he exclaims. "I've tried and tried to get help from your service folks, but they're always late and they can't fix it either. I've had it with you guys. I want my money back!" Big Data can help you retain that customer.

Retail Industry in Transition to 'Wall-less' Omnichannel World, Study Finds

The retail industry may be transitioning to a "post-modern" consumer-centric era triggered by the speed of technological advancements, globalization and hyper-competition, both online and offline, according to a new report from PwC US and Kantar Retail, titled Retailing 2020.

Retailers' Dream: Cellphones Revealing Consumers' Exact Location

For quite a few years now, retailers have salivated over the idea of mobile phones revealing exactly where shoppers are at all times. Retailers would know which displays customers are standing in front of, for how long and what actions they take right afterward. Unfortunately, even though mobile devices have advanced quite a bit recently, the ability to know location with any precision has been elusive.

The Cutting Edge of Supply-Chain Sustainability

Dan Cassler, assistant chair of the Information Logistics Technology Department at the University of Houston, offers an update on supply-chain sustainability - and details both the benefits and pain to be derived from such efforts.

Analyzing Retailer Data to Accurately Forecast Demand in Volatile Markets

Challenge: A large consumer products company faced demand volatility and increasing costs of holding inventory.

Holiday Chain Store Sales Predicted to Increase by 3.0 Percent

With the holiday season right around the corner, the International Council of Shopping Centers is forecasting a 3.0-percent sales increase for the traditional November-December holiday period.

Kewill Launches New Version of Supply-Chain App for Retailers

Kewill has developed version 5.0 of its Kewill Trade software, which manages the direct dispatch of goods from supplier to customer or store, for multichannel, catalogue and internet retailers.

SCM-solution Optimizes Global Sourcing Processes

Challenge: Highly complex processes in global sourcing of customer goods require the right tools to perpetually monitor and optimize them. A single version of the truth can only be achieved through collaboration with all different partners in the value chain.

STI's Innovative Solution Saves Customer $850K

Challenge: A major computer manufacturer moves fully-loaded server racks, data storage and accessories into data centers. Even cosmetic damage to cartons is reason to refuse delivery. Therefore, the customer was paying $1 million annually in extra cargo liability coverage. They required a logistics supplier that could provide extra attention to their high-value, delicate commodities.

Gender Discrimination Suit Can Proceed Against Wal-Mart Stores, Court Rules

Wal-Mart Stores Inc. lost a bid to dismiss an 11-year-old gender discrimination lawsuit brought on behalf of workers in California after the U.S. Supreme Court barred a lawsuit representing Wal-Mart employees nationwide.

Mid-Sized Companies' Impact on Economy Often Overlooked

Although often overlooked, middle-market companies are making positive impacts on the economy and the global supply chain. They are the middle children of the business world, tucked between billion-dollar companies that attract great attention because of their size, and small businesses that grab headlines for their entrepreneurial spirit.

Aldata Unveils Mobile App for Retail Shelf Management

Aldata, a vendor of software for retailers and distributors, has introduced Aldata Mobile Shelf Execution.

Page 406 of 601

Featured Product

Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site