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Retail: Page 548

Oracle Debuts Four New Apps for Supply-Chain Planning; Expands PLM Offering; Teams With IBM for Mid-Market
Europe Leads U.S. In Plant Floor-to-Enterprise System Integration
Sam's Club Exec Continues to Extol Virtue of RFID
Bezos: Innovation Is Good, All the Time
Wesley International, FastFetch Form Partnership for Order Fulfillment in DCs
Online Retailer Zappos.com Implements Kiva Systems Mobile Fulfillment System
Online Retailer Implements Order Fulfillment System from Dematic
Inventory Optimization: Balancing the Asset versus Service Tradeoff: Office Depot Case Study
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Metastorm Unveils Value Reference Model to Aid in Process Integration
TrafficCast to Supply Speed Data for Mobium GPS App From GeoMicro
Retailers, Your World Just Turned Upside Down
Customer Satisfaction Is Down - What Can You Do Differently?
The following article is an excerpt from the Marsh report "Customer Centricity in the 21st Century: A Framework for Analyzing Strategic Risks and Opportunities."
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