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Industries: Page 1257
More Luxury Shoppers Use Mobile, But Prove Harder to Please Overall, Study Finds
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee.
How Unilever Derives Value From Its Supply Chain
Pier Luigi Sigismondi, chief supply chain officer of Unilever, enumerates the ways in which the company's supply chain adds value to the business. He also talks about issues of sustainability and supply-chain segmentation.
Merging the Two Albertsons Chains Won't Be as Easy as Splitting Them Up in the First Place
Putting Albertsons back together again won't be as easy as it looks. The grocery chain was split in 2006 between Supervalu and private equity firm Cerberus Capital Management, with both chains using the same logo in different geographic regions. But on January 10, the two owners decided to reunite what will now be a 650-store chain in a complicated deal that leaves only one thing very clear: These money managers aren't thinking about IT when it comes to reassembling the chain.
Repeat Business Threatened by Faulty Delivery and Returns Process, Survey Finds
Research released by Voxware indicates two thirds of consumers return online or phone purchases because of retailer error - usually delivering an item in the wrong size or color - and repeat business suffers as a result. On top of that, the returns process is flawed in many cases.
Container Freight Rates Climb in Hong Kong-Los Angeles Trade
The Drewry Hong Kong-Los Angeles container rate benchmark, published in the latest Container Freight Rate Insight report, jumped 14 percent to $2,524 per 40-foot container last week, as the January peak season surcharge (PSS) took effect.
U.S. Transportation Infrastructure Greatly Underfunded, Civil Engineering Group Says
Increasing annual infrastructure spending in the U.S. by $157bn over the next eight years would save $3.1tr in gross domestic product, $1.1tr in trade and 3.5 million jobs, according to a report from the American Society of Civil Engineers.
Agilent's Vertically Integrated Supply Chain
Organic Agriculture Expands Worldwide, Especially in Developing Countries, Says Report
Despite a slight decline between 2009 and 2010, since 1999 the global land area farmed organically has expanded more than threefold to 37 million hectares, according to new research conducted by the Worldwatch Institute for its Vital Signs Online service.
The State of the Healthcare Supply Chain
Eric O'Daffer, research director with Gartner, joins us for an update on the major issues affecting the healthcare supply chain, including the potential impact of healthcare reform.
Training, Technology Top Tools for Improving Global Trade Management, Survey Says
Technology solutions and staff training top the list of initiatives that companies are using today to improve global shipping performance and reduce costs, according to the Global Trade Management Report from Tompkins Supply Chain Consortium.
U.K. Retailers Subsidize Same-Day Delivery
As retailers are still trying to work through their new-found infatuation with the idea of same-day deliveries, it's quickly becoming a love-hate relationship. Beyond Amazon's discovery that shoppers loved the concept of same-day but ended up not using it, it now seems that some U.K. retailers are willing to very heavily subsidize same-day delivery charges.
Consumers in North America, Europe Begin to Respond to QR Codes, Survey Finds
Quick Response (QR) codes are gaining increasing acceptance among consumers in North America and Europe, according to a report from Pitney Bowes. QR code usage as reported by more than 5,000 consumers surveyed stands at 15 percent on average and at 27 percent for consumers 18 to 34 years old.
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