HomeDirectUSA Debuts "White-Glove" Home Delivery With Service Guarantee | SupplyChainBrain

HomeDirectUSA Debuts "White-Glove" Home Delivery With Service Guarantee

December 17, 2008

HomeDirectUSA, a nationwide provider of home delivery services for large consumer goods in the U.S. and Canada, has launched HomeDirect Express. The new offering is a "white-glove" service with transit times as fast as seven business days, and a money-back guarantee if a specified delivery time is missed. The bundle of services includes delivery within seven business days to 91 percent of U.S. destinations, and 12 business days to remote areas. The "white-glove" approach includes inside-the-home delivery, debris removal, unpacking and assembly. HomeDirect introduced the service based on market research and feedback from key customers, according to chief executive officer Brian Gallagher. HomeDirectUSA is owned by Transportation Resource Partners, a private equity firm and affiliate of Penske Corp.
HomeDirectUSA

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