When e-commerce demand surged during the COVID-19 pandemic, cold chain logistics provider eGourmet Solutions faced a defining test of its operational scalability. Order volumes tripled almost overnight in March 2020, and the momentum continued well beyond the initial surge. By 2024, fulfillment volume had increased by 450%, creating significant growth opportunities while exposing the limitations of manual processes and legacy workflows.
To support continued expansion without compromising inventory accuracy, service quality or temperature-controlled performance, eGourmet Solutions initiated a modernization of its fulfillment technology. The company ultimately partnered with Techdinamics, implementing techOMS alongside Extensiv’s warehouse management system to create a more automated, configurable and scalable fulfillment environment.
This transformation extended far beyond a traditional software deployment. Cross-functional teams spanning operations, customer service and finance collaborated to redesign workflows, eliminate manual processes and improve visibility across the fulfillment lifecycle. The result was a shift from a reactive operating model to a proactive, data-driven environment capable of supporting highly customized client requirements at scale.
Today, eGourmet Solutions can onboard customers with complex fulfillment rules in days rather than weeks or months. Automated workflows and real-time visibility have significantly reduced manual intervention while improving performance. Since implementation, orders shipped per hour have increased 37% and orders picked per hour have risen by 49%. Despite managing substantially higher volumes, the company continues to maintain a 99.98% on-time, in-full fulfillment rate and 99.99% inventory accuracy.
The partnership has also strengthened cold chain execution through weather-based workflows, customized packaging processes and enhanced customer transparency. What began as a response to unprecedented demand has evolved into an ongoing collaboration focused on continuous improvement, automation and innovation.
This case study explores how eGourmet Solutions and Techdinamics built a scalable fulfillment platform that enables sustained growth, operational efficiency and the next generation of cold chain logistics.