As Chagrinovations, a consumer goods invention company, was on the verge of expanding from D2C sales into nationwide retail and marketplace channels, its existing 3PL provider ended the relationship, citing the company’s small size. The transition created an immediate need for a logistics partner capable not only of supporting existing fulfillment operations, but also of scaling alongside an increasingly complex and diverse business.
The company partnered with Fulfilled by Staples, which provided a comprehensive logistics solution spanning warehouse storage, order fulfillment, nationwide freight, systems integration, repackaging and value-added services. Unlike a standardized fulfillment model, the solution was designed to accommodate retailer-specific compliance requirements, including customized labeling, documentation, packing slips, bills of lading and freight programs. Fulfilled by Staples also made capital investments in their own facilities to prepare for demand surges associated with Chagrinovations new product launches and national media exposure.
Implementation prioritized business continuity and scalability. Direct systems integration minimized manual intervention and enabled Chagrinovations to transition warehouse providers without disrupting fulfillment. As new products and retail partnerships emerged, Fulfilled by Staples continued developing bespoke processes and customizations to meet those evolving requirements.
Four years after the original 3PL relationship ended, Chagrinovations grew its annual revenue by 15 times and anticipates further significant growth. The flexible logistics infrastructure provided by Fulfilled by Staples enabled Chagrinovations to serve customers and retailers across multiple channels without the need to build out every fulfillment capability internally. The successful model was subsequently extended to a sister company, demonstrating how an agile, inv