When leading third-party logistics provider Rush Order set out to evaluate alternative domestic shipping solutions, they selected GLS to assess whether a regional delivery network could provide the speed, reliability, and cost savings their clients require. Over the course of several months in 2025, Rush Order conducted a comprehensive performance trial involving nearly 50,000 direct-to-consumer shipments originating from its Gilroy, California fulfillment center and serving customers across the Western and Central United States.
The results exceeded expectations. GLS achieved a 97% on-time delivery rate and a 100% delivery success rate, with only one package reported missing throughout the entire pilot. Average transit times reached just 1.8 days—approximately one full business day faster than competing national carriers—while shipping costs were reduced by an impressive 20% to 30%, depending on shipment size and destination.
Beyond speed and savings, GLS delivered a consistently positive customer experience. Weekly performance reports demonstrated stable, reliable service with minimal delays, virtually no failed deliveries, and very few recipient complaints. Customers also benefited from easy-to-use shipment visibility and real-time tracking throughout the delivery journey.
The success of the pilot reinforced GLS' ability to compete with—and often outperform—national carriers across key performance metrics. As a result, Rush Order expanded its partnership with GLS and continues to explore additional growth opportunities. The case study demonstrates how businesses can achieve faster delivery, lower transportation costs, and exceptional service by leveraging GLS' regional network and customer-focused approach.