Returns: The 'Ticking Time Bomb' of Multichannel Retailing | SupplyChainBrain

Returns: The 'Ticking Time Bomb' of Multichannel Retailing

Tom Enright, Research Director, Gartner

June 10, 2015

Tom Enright, research director with Gartner, talks about his recently completed survey on the challenges that are confronting multichannel retailers today, with a particular focus on the issue of returns. He offers his view on what constitutes excellence in the returns process. [Run Time (Min.): 12:09]

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