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Think Tank
Reverse Logistics: Page 3
Best Buy Charts a Path to Zero Waste in Its Supply Chain Facilities
For consumer electronics and home appliance retailer Best Buy, washing waste of out of the system is an effort that has grown in ambition and scope.
How the Supply Chain Ecosystem Can Transform Your Operations
Businesses are prioritizing agility, resiliency and sustainability, as they navigate rising transportation and freight costs, complexities in demand forecasting, and gaps in visibility.
AI and Retail Returns: Can Pixels Solve a Physical Problem?
Retail returns involve real products and logistics, and as much as artificial intelligence promises to streamline things, it needs one crucial component: physical data.
Embracing Automation in the Secondary Device Economy
Automation is transforming the mobile device industry, with a significant impact on consumers’ daily lives and the environment.
‘Serial’ U.K. E-Commerce Returners Responsible for One Quarter of Returns, Report Finds
Serial returners, who make up 11% of shoppers, will send back an average of £1,400 of products each this year, totaling £6.6bn, the report found.
Podcast | Consumer Return Fraud: How Bad Is It?
Last year, total losses from the practice amounted to $101.1 billion, causing a massive headache for retailers.
Returns Fraud Estimated to Cost E-Retailers Billions
E-tailers have struggled to keep up with a flood of returns, and have often loosened rules for consumers making them.
U.K. E-Tailer to Charge Shoppers Who Regularly Return Large Amounts Of Goods
Asos has cited the battle against high return rates as a significant part of its effort to cut costs, as it tries to boost profits.
How Tech Innovation Is Modernizing Product Repairs in the Supply Chain
As manufacturers strive to maintain high standards of quality and service, the intricacies of handling repairs can become a bottleneck, leading to delays, increased costs and customer dissatisfaction.
Ikea Trials Online Store for Secondhand Furniture
The new store is currently up and running in Oslo and Madrid, with the company planning to decide on next steps after December.
U.S. Regulators Say Amazon is Responsible for Recalling Hazardous Products
The U.S. Consumer Product Safety Commission filed a lawsuit against Amazon in 2021, after identifying more than 400,000 hazardous products sold on the company's platform.
Temu Sellers Protest Against Company Over Fines for Customer Returns
The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.
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