Customer Support: It's Not Getting Any Easier | SupplyChainBrain

Customer Support: It's Not Getting Any Easier

Rick Cameron, Vice President, Customer Support Services, Glasshouse Technologies

August 5, 2009

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In tough economic times, customer retention, through excellent support and service, is critical. Rick Cameron, vice president of customer support services with Glasshouse Technologies, outlines the cornerstones of his discipline. [Run Time (Min): 9:01]

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