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There's Money to Be Made in Taking Complaints

Amy Errett wanted to gauge employee happiness at her e-commerce start-up, but surveys weren't working. Responses were often vague, unhelpful or, worse, deceitful.

080817 Theres Moneyto Be

Half of Customers Will Abandon Brands Due to Poor Experience, Study Shows

Almost half of North American and European consumers surveyed by the Chief Marketing Officer (CMO) Council say they will abandon a brand and take their money elsewhere if they continuously encounter a poor, impersonal or frustrating customer experience across channels of engagement.

How Smaller Traders Are Surviving in the Trade-Financing Game

It's a classic chicken-and-egg dilemma. Small and medium-sized companies can't get access to the trade financing they need in order to grow - because they're small.

080717 How Smaller Traders Are

Wal-Mart's New Feature Aims to Simplify Online Reordering

Wal-Mart's latest digital move will make reordering frequent purchases easier for its online shoppers. The retailer recently announced an "Easy Reorder" feature, which registers Wal-Mart purchases and saves them to a shopper's purchase history.

Here Are the Top Global Innovations in RFID for Retail

While the on-demand economy has led to many brick-and-mortar stores declining, NXP Semiconductors reports that omnichannel services continue to grow. Smart supply chain management with advanced tracking and monitoring capabilities enabled by RAIN RFID support both short- and extended-range communication, NXP reports, and are empowering retailers to address a multitude of new use cases.

080317 Here Arethe Top

Tuna Company to Track Canned Fish Back to Fisherman Who Caught It

Thai Union, the company that owns the Chicken of the Sea tuna brand, has agreed to chase "full digital traceability" - allowing people to track their tuna back to the vessel it was caught on and identify the fishing method used.

080217 Tuna Companyto Track

RFID-Enabled Pocket Sorter System Delivers Millions of Goods at DCs

SSI Schaefer Systems has released an automated system with a modular radio frequency identification-enabled pocket sorter that it is now selling to distribution centers worldwide.

This Company Is Implanting Microchips in Its Workers

You'll never forget your work badge if it's implanted in your flesh.

073117 This Company Is Implanting

ERP 101: Here's How the Software Improves Business Performance

Enterprise resource planning (ERP) software doesn't live up to its acronym. Forget about planning - it doesn't do much of that - and forget about resource, a throwaway term.

Three Ways to Generate Profit With Your Data

Build it and they will come. That is the view many organizations maintain about their data lakes and data warehouses. Companies are rapidly investing in systems and processes to retain business data that they know is valuable. But they have no clue what to do with it.

Supply Chain Innovation Is Key to Affordable Healthcare, Report Says

Advanced supply chains could be the key to helping life sciences and healthcare meet increasing demand for services cost, according to a report.

072717 Supply Chain Innovation Is

The Futuristic Supply Chain

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How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site