Technology | SupplyChainBrain

Technology: Page 1113

Voice Analytics Can Gauge Customer Service Satisfaction
How people speak is as important as the words they say when it comes to sentiment analysis. "The human voice is made of many repeating patterns," said Amir Liberman, CEO of Nemesysco. "Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances."
Speeding up Shipping and Improving Customer Satisfaction in an Automotive Company's Operations
Challenge: A leading manufacturer for the automotive sector was faced with challenges in their shipping operations. They were performing pick/pack process within the ERP system and final shipping/ manifesting using 3rd party black-box systems.
aPriori Issues Update of Product Cost-Management Platform
aPriori, a vendor of software for product cost management, has released an update of its platform. The tool aids in cost control by providing design, engineering, sourcing and manufacturing professionals with knowledge and technology infrastructure, helping them to determine the cost of a part or complete product.
Ordoro, Bigcommerce Partner to Offer Drop-Shipping to eTailers
Ordoro has teamed up with Bigcommerce to provide online retailers with the ability to drop-ship orders to customers. Ordoro is an electronic-commerce application which helps merchants to streamline their back-office operations.
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Syspro Offers Enhanced ERP Applications for Mid-Sized Companies
Syspro, a developer of enterprise resource planning (ERP) software, is readying Syspro 7 for general market release in 2013. The tool is currently available in community preview mode to Syspro resellers and partners.
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RFID Technology Enables Bars to keep Better Tabs on Booze
Several Miami-based restaurants and bars are employing a radio frequency identification solution that identifies and weighs liquor bottles, and then transmits that information to a server where it can be linked to point-of-sale (POS) data. In this way, management can know how much of each type of liquor is being poured, how customers are then being charged at the register, and when any discrepancies might occur, such as an over- or under-pour, a missing bottle or unbilled pours.
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Wynright Introduces Tracking Tool for Returned Inventory in D.C.s
Wynright Corp., a vendor of intelligent material-handling systems, has introduced Visual Sort, a tool that allows for the tracking and restocking of returned inventory in distribution centers.
Tips on Coping with Volatility & Uncertainty
Suresh Iyer, vice president and global practice head with Genpact, shows how companies can remain competitive in the face of increasing volatility and uncertainty in their supply chains.
Planning for Uncertainty in Supply-Network Design
Supply-network design is a hot topic today. Jake Barr, global director of supply network operations with the Procter & Gamble Company, details the reasons why, and identifies the biggest gaps in network-design efforts today.
Many Consumers Attracted by Same-Day Delivery Service Opt for Next-Day Service
With all the attention recently being paid to same-day deliveries by retailers including eBay, Walmart, Macy's, Nordstrom and tons of others, here's an interesting stat"”and a delicious contradiction"”from Amazon, the largest and earliest same-day retail deliverer: consumers consider the service, purchase an item, then don't opt to use same-day service.
Logistics Small Package
Mastering the Complexities of Global Trade
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The Industrial Internet: A Great Big Beautiful Tomorrow?
A few weeks back I referenced the work of Robert J. Gordon, an economist and professor at Northwestern University. In a paper published last September for the Centre for Economic Research, he laid out the history of the first three industrial revolutions. And he asked whether a fourth, supposedly driven by the internet and other advances in information technology, could come anywhere near its predecessors in terms of productivity improvements.
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Case Studies
Photo: iStock/Anastasiia Yanishevska
Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
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Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
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Moving Robots Site-to-Site