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Four Ways Amazon Disrupting Customer Expectations

Amazon is the great disruptor, in part because innovation is built into their culture. It’s in their DNA to try new things knowing some of them will fail, and they are experimenting and learning all the time. This cycle of innovation has enabled them to disrupt retail by raising customer expectations – anticipating what customers want and responding with new products and services before anyone else. Amazon is resetting customer expectations around convenience, speed, price and selection. -Robert Dold, Retail Industry Leader, Fortna

0305 Four Ways Amazon Disrupting

Distinguishing Perception From Reality

The Warehousing Education and Research Council's annual benchmarking study, DC Measures, shows a majority of respondents believe they are performing better than their competitors. This perception gap is common for warehouse managers, especially when using metrics to improve performance. To bridge the difference between perception and reality, we have to understand the basics and go back to school on metrics. Joe Tillman, Founder TSquared Logistics

0228 Distinguishing Perception From Reality

'People Have Gone Chicken Crazy': What the KFC Crisis Means for the Brand

At lunchtime on Friday, George Cheah, or George Junior as he is known, doesn’t really have the time to talk. "Honestly we are so busy, it’s gone absolutely mad. People have gone chicken crazy," he says over the phone, while people shout orders in the background.

Labor Forecast: Tough Recruiting with a Chance of Automation

An increasing number of companies are struggling to find quality people to fill positions in their warehouse operations. This issue is not limited to a particular region of the country or industries, but is widespread throughout the supply chain world. Forward-thinking leaders are making changes in both how they recruit employees and how they process orders to minimize the necessary headcount. -Greg Kreis, Principal, Tompkins International

0223 Labor Forecast Tough Recruiting

Recruiting and Retaining Workers in a Tight Labor Market

One of the disruptive impacts of the rise of e-commerce is a shortage of labor to fill a growing number of warehouse positions needed to keep up with increasing e-commerce volume and customer expectations. Distribution hub markets are oversaturated with new DCs and that's driving greater competition for labor. This, at a time when both the working population and unemployment statistics are trending downward. The challenges were never more evident than through the most recent peak season. -George Swartz, Group Vice President, Fortna Inc.

0222 Recruitingand Retaining Workers

Rising Freight Costs Are Weighing on Companies’ Profits

A number of U.S. companies told investors that rising shipping costs in recent months have cut into earnings.

A Guide to the World of Augmented Reality

Reality, as we know, can be virtual. It can also be augmented.

Podcast 2017 53

In New York City, Warehouses Have Nowhere to Go But Up

In New York, an insatiable demand for warehouse space is colliding with a chronic land shortage. The only place for property developers to go is up.

Rugged Mobile Devices: A Supply Chain Necessity

The ability to work and manage your supply chain in real time is all about having access to the right data. Customer expectations have changed and, delivery commitments are now next day, or next hour – customers expect full visibility into the status of their shipment through all phases of the supply chain.

0131 Rugged Mobile Devices

Opinion: In the Counterintuitive World of Supply Chain, AI Is a Force for Good

Planners working with complex supply chains will find that artificial intelligence systems will free them for more interesting work — and could even lead to rising in the company ranks.

0130 Opinion Inthe Counter Intuitive

Strategies for Today's Distribution Center Labor Challenges

Finding and managing distribution center labor has become more complex with the rise of e-commerce. But the argument for investing in automation technology is compelling.

Fortna Special Report

Demand for Warehouse Space Will Stay Strong in 2018, Report Says

A combination of factors will come together in 2018 that will result in strong investor appetite for logistics real estate, according to CBRE.

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How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site