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Order Management & Fulfillment: Page 50

Robots Will Soon Be In The Store Helping to Fulfill Orders

As retailers continue to compete with e-commerce, they remain challenged in optimizing the use of in-store inventory as available to fulfill. The emergence of safe, mobile robots will help retailers to make better use of in-store inventory, while also enhancing the customer experience. Robots in the store will soon be used to not only handle product but to engage with the customer to improve customer service. -John Santagate, Research Director, IDC

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Four Ways Amazon Disrupting Customer Expectations

Amazon is the great disruptor, in part because innovation is built into their culture. It’s in their DNA to try new things knowing some of them will fail, and they are experimenting and learning all the time. This cycle of innovation has enabled them to disrupt retail by raising customer expectations – anticipating what customers want and responding with new products and services before anyone else. Amazon is resetting customer expectations around convenience, speed, price and selection. -Robert Dold, Retail Industry Leader, Fortna

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Distinguishing Perception From Reality

The Warehousing Education and Research Council's annual benchmarking study, DC Measures, shows a majority of respondents believe they are performing better than their competitors. This perception gap is common for warehouse managers, especially when using metrics to improve performance. To bridge the difference between perception and reality, we have to understand the basics and go back to school on metrics. Joe Tillman, Founder TSquared Logistics

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'People Have Gone Chicken Crazy': What the KFC Crisis Means for the Brand

At lunchtime on Friday, George Cheah, or George Junior as he is known, doesn’t really have the time to talk. "Honestly we are so busy, it’s gone absolutely mad. People have gone chicken crazy," he says over the phone, while people shout orders in the background.

Rising Freight Costs Are Weighing on Companies’ Profits

A number of U.S. companies told investors that rising shipping costs in recent months have cut into earnings.

A Guide to the World of Augmented Reality

Reality, as we know, can be virtual. It can also be augmented.

Podcast 2017 53

In New York City, Warehouses Have Nowhere to Go But Up

In New York, an insatiable demand for warehouse space is colliding with a chronic land shortage. The only place for property developers to go is up.

Rugged Mobile Devices: A Supply Chain Necessity

The ability to work and manage your supply chain in real time is all about having access to the right data. Customer expectations have changed and, delivery commitments are now next day, or next hour – customers expect full visibility into the status of their shipment through all phases of the supply chain.

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Demand for Warehouse Space Will Stay Strong in 2018, Report Says

A combination of factors will come together in 2018 that will result in strong investor appetite for logistics real estate, according to CBRE.

Ocado Trials Humanoid Robot Warehouse Worker

Online grocery retailer Ocado has announced it will start testing a humanoid robot to assist human engineers maintain its automated fulfillment centers.

Opinion: New Material Handling Tech Must Embrace Human Ergonomics

In the quest to increase productivity in material handling and manufacturing environments and be more responsive to the changing interests and expectations of the consumer, companies are increasingly embracing new technology.

These Were the Hottest Supply-Chain Technologies in 2017

When it comes to new technology, development usually proceeds incrementally. But progress continues to be made on many fronts.

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Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site