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Think Tank
Case Studies: Page 30
Precise Tracking for Warranty Claims Among Broad Array of Failures
Turn-Key Distribution Case Study
EDI and Web-portal Deployment Case Study
Electronics Packaging Case Study
Audiovox Foreign Trade Zone Case Study
MD Express Expedited Shipping Case Study
White-Glove Delivery Case Study
Pharmaceutical Packaging Case Study
Pharmaceutical Warehousing Case Study
Cost Avoidance and Proactive Support Keeps Client's End-Users Loyal
Challenge: The latest roll out of a manufacturer's best selling point-of-sale product was exhibiting failure in the field due to a problem with a proprietary application-specific integrated circuit (ASIC). Renova Technology alerted the engineering staff and the manufacturer made the decision to order a redesign of this very costly ASIC chip. In the meantime, 20,000 completed units awaiting distribution had the potential to fail immediately upon installation.
Service Provider's Flexibility Keeps Client's Customer Satisfaction High
Challenge: A model of LCD monitors sold to a self-maintainer exhibited multiple permutations of three different design failures emanating from three different areas in the units. Though the manufacturer's customer normally repaired their own equipment, they required the manufacturer to perform repair on this particular model.
Repair Provider and Contract Manufacturer Work Together to Reduce Costs
Challenge: A Fortune 500 manufacturer required a reduction in turnaround time and shipping and administrative costs when claiming warranty on units manufactured overseas by a contract manufacturer.
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