Nearly 70% of executives say that using technology to make their supply chains more agile and sustainable is their top priority in 2025.
According to a survey of 1,000 supply chain executives from tech consultancy Capgemini, 68% have established clear objectives for their supply chains this year, up from just 35% in 2022. Another 72% said that they've made significant progress on transforming their supply chains, compared to 54% three years ago.
“We are facing a multifaceted global supply chain crisis, with pandemic-related disruptions, container shortages, energy crises, geopolitical tensions, and climate events, which can halt production instantly," said Capgemini vice president Emmanuelle Bischoffe Cluzel.
Capgemini found that disruptions to global supply chains surged by 38% in 2024, driven by labor unrest, factory fires and financial volatility. Then in early 2025, Southern California wildfires caused $3 billion worth of damage to the region's transportation infrastructure, further highlighting the need for supply chain stakeholders to invest in technology that allows them to plan around future disruptions. Today, an estimated 27% of organizations have already established dedicated artificial intelligence teams for supply chain forecasting and inventory management, while more than half reported more than five use cases of generative AI so far in 2025.
Businesses are also looking to clean up their environmental footprint, with 71% of executives saying that the business value of sustainability initiatives outweighs the associated costs. Another 76% have a comprehensive sustainability strategy in place now, while 82% have KPIs for tracking and actively monitoring sustainability performance across their supply chains.
Nearly half also say that they're well-equipped to address the environmental impacts of AI adoption, compared to 12% in 2022.
“Organizations are now much better equipped to handle changes in sustainability trends, due to the availability of better tools to manage and predict supply chain sustainability," said Eszter Haberl, the sustainability director for auto manufacturer Tenneco. "AI is helping companies bridge the gap between identifying the underlying issues and decision-making."
