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Business Strategy Alignment: Page 457

As Social Media Grows in Importance, 'Call Centers' Should be Renamed 'Contact Centers'

It's fairly common practice today for major brands to have a social media team at the ready to respond to customer complaints on social networking sites like Twitter and Facebook. The practice is so widespread that a recent Call Center Satisfaction Index (CCSI) report released by CFI Group found that call centers should perhaps be renamed "contact centers."

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Enterprises to Find Internal Social Media Networks to Be Greatly Beneficial, Study Says

A study says that 30 percent of internal social networks will be viewed as essential as email and telephones are today. Gartner research suggests that enterprise social networking software has several advantages over traditional collaboration when it comes to group organisation and social filtering.

The New Normal: Big Companies Paying Their Bills Late, Later and Latest

When economic hard times hit in 2007-2008, CFOs and finance departments felt pressure to improve their organizations' working capital positions. The longer companies could hold on to cash, the more liquid they were, and the safer they felt. Paying bills quickly meant dipping into cash reserves, possibly taking away money from new-product development, mergers and acquisitions, marketing, or anything else that might drive top-line revenue. It was either that or be forced to rely for growth on expensive external financing. Everyone knew that when it came to days payable outstanding, longer was better.

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Here's a Way Innovative Start-ups Can Partner with the Really Big CPG Players

For small companies selling consumer products such as makeup or snack food, a partnership with a big multinational company can mean the difference between obscurity and becoming a household name. How does a small brand get a behemoth's attention?

Confronting the Productivity Challenge in Brazil

The past decade was extraordinary for Brazil. The country surpassed the $10,000 GDP per capita mark and became the world's sixth-largest economy. The most liquid Brazilian publicly traded companies created substantial value, yielding average annual total shareholder return"”stock price appreciation plus dividends"”of 19 percent from 2004 through 2011. These returns were largely the result of rapid revenue growth in most sectors of the Brazilian economy.

Supply Chain Visibility - The Beginning Rather Than the End?

Do you have powerful IT systems monitoring every movement in your supply chain? Collecting thousands of pieces of data from origin to destination? Building up a comprehensive data bank over months and years of business intelligence? So what do you do with that data?

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As Internal, Functional Barriers Crumble, Business Needs to Change Way It Operates

For 2013, the new "borderless" business environment will present the greatest opportunities to companies in IT, finance, HR and other business services areas, as companies strive to reduce costs and meet aggressive revenue projections, according to a new Enterprise Key Issues Study from The Hackett Group Inc.

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The NEW Demand-Driven Operations: The Only Operations Strategy for Success in Multichannel

Transforming Operations Planning and Inventory Control at TriQuint Semiconductor

Laura Dionne, director of worldwide operations, and J.P. Swanson, systems architect, at TriQuint Semiconductor, describe how the installation of RapidResponse from Kinaxis is helping the company transform operations planning and improve inventory control.

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GlaxoSmithKline Goes to Once-a-Month Vendor Payment System

The Forum for Private Business, a British small business lobbying group, recently sought to publicly shame GlaxoSmithKline (GSK) after the drugmaker told suppliers it would pay invoices only once a month, rather than on a rolling basis as they come due.

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Marketing to the Emerging Consuming Class of Africa

Africa is not easily pigeonholed, and making generalizations about its consumers is a risky proposition. The continent has 1 billion inhabitants"”speaking more than 2,100 languages and spanning 54 countries that cover an area larger than China, the U.S., India, and Europe combined. Despite this diversity, one thing is clear, however: a new consumer class is emerging across Africa"”one with increasing purchasing power and a hunger for products and services that once seemed unattainable.

Interest in Omni-Channel at Fever Pitch, But How Do You Employ It Optimally?

For many years, people have been talking about the rising importance of multi-channel and using the term omni-channel to describe the complete and seamless integration of the customer's experience across multiple channels.

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