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Whitepapers
Industries: Page 1270
Venture to Publish Airfreight Rate Benchmarks
Independent specialist advisors Drewry and global forwarder network WACO-System intend to introduce the first independent multi-trade air cargo freight rate benchmarks into the market.
Customers in UK Frustrated by Poor Retailer Response to Online Queries
In the run up to Christmas, UK retailers are frustrating shoppers with distinctly average customer service. Top UK merchants are failing to answer questions asked online or sent via email, according to the 2012 Eptica Multichannel Customer Experience Study. The research found that just 48 percent of retailers could successfully answer basic questions sent via email, while websites could answer just over half (53 percent) of questions asked online.
E-Commerce Snafus Continue to Irk Customers, Put Retailers in Very Bad Light
The experience of a Houston-area couple indicates that maddeningly frustrating experiences with online shopping continue, and to the detriment of retailers.
Consumers Warned About "˜Deal of the Day' Sites
As the holiday buying season continues to gather steam, the Consumer Fraud Center has warned about a fast-growing trend: the sale of goods at bargain-basement prices through so-called "daily deal" sites, which can mask the sale of counterfeit or illicit goods.
Dematic Rolls Out Tool for Remote Warehouse, Distribution Management
Dematic, a maker of logistics systems for factories, warehouses and distribution centers, has devised a new technology to allow customers to manage operations remotely.
Seers of the S.F. Roundtable Divine the Future of SCM
Report Available on Near-Sourcing in Apparel Industry
A guide has been published by Sourcing Journal Online and TradeCard to help supply chain executives in the apparel industry take advantage of sourcing locales in Latin America as they pursue strategic initiatives requiring faster turnaround and more reliable delivery of goods.
Enterprises Require Culture Shift Before They Can Benefit from All of Their Data
Matt Fates envisions a world where no one talks about Big Data anymore. Using the totality of an enterprise's data to make forward-looking business decisions, develop new products, and improve marketing efficiency will be so common that there won't be a name for it. But getting to that point, in his view, will involve a cultural shift; a change of consciousness.
A Global Approach to Importing Products with Encryption
Numerous countries have implemented laws and regulations that control the importation of products with encryption. Complying with each country's regulatory requirements is essential to doing business for multinational companies, but there are challenges associated with establishing a global process to meet country-unique requirements.
JF Hillebrand Singapore Selects Menlo for Logistics Services for Premium Spirits Distiller
JF Hillebrand, a logistics provider to the global beverage industry, has named Menlo Worldwide to provide logistics and customs brokerage in Singapore for whiskey distiller William Grant and Sons.
RFID Solution to Track Equipment Used by Emergency Medical Service Personnel
Equipment Management Service and Repair (EMSAR), a company that services and repairs health-care and medical-services equipment for clients nationwide, is providing an RFID-based solution developed by Silent Partner Technologies (SPT) for its clients to track its assets' locations.
Buyers Want B2B Sites to Be as User-Friendly as B2C Sites
A whopping 94 percent of B2B purchasers surveyed in the 2012 hybris State of B2B E-Commerce study said suppliers need to create an online buying experience as simple as using a B2C website.
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