What's the Right Price Tag for CRM System?

With manufacturing systems, the extra payoff from investing in all the fanciest supply-chain add-ons, such as constraint-based production scheduling and inventory optimization, just isn't there for most businesses. For both the CIO and the CFO, these systems are easy to think about - the data is hard to debate, and the outcomes are pretty much black and white.

Then there's the CRM system. To misquote Tom Lehrer, "Life is like a CRM system: What you get out of it depends on what you put into it."

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Keywords: supply chain management IT, supply chain solutions, supply chain systems