Elemica, a Digital Supply Network for process manufacturing industries, recently introduced Elemica ePOD, an electronic proof of delivery mobile application, helping to improve customer service and productivity.
Elemica ePOD, part of the Elemica Transport application, enables carriers to provide real-time shipment data to power shipment visibility needs, leading to enhanced customer service and reduced operating costs for tracking shipments.
Elemica Transport with ePOD Mobile App enables carriers to respond to shipment requests and provide valuable tracking information by putting the data collection of shipment milestones into the hands of the driver. Eliminating manual, paper-based processes with a proof of delivery application allows companies to gather data about discrepancies in real-time, quickening the order-to-cash process. Collecting feedback from consignees at the point of delivery improves the customer experience.
The Elemica ePod mobile app provides:
- A guided tour for drivers with simple instructions on how to provide milestones and location updates
- Ability to enter loaded and delivered quantity updates, enter reasons and comments in the case of exceptions, and take and attach images to the shipment
- Real-time proof of delivery data including eSignatures
- Ability to collect 5-star shipment rating and survey comments directly from consignees
All data gathered from Elemica ePod is visible in Elemica Trace, a solution that provides real-time shipment visibility to customer service, transport planners, and supply chain managers, allowing them to monitor and proactively manage the movement of products to customers and inbound to manufacturing centers. This data is used to predict estimated times of arrival and will generate alerts to shipments in trouble.
About Elemica
Elemica is the leading Digital Supply Network for the process manufacturing industries. Elemica accelerates digital transformation by connecting, automating, anticipating, and then transforming inter-business supply chain processes for the products they buy, sell, move and comply. Launched in 2000, customers process over $500B in commerce annually on the network.
