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Think Tank
Retail: Page 314
Implementing CPFR in Latin America
Fast Logistics Embraces S&OP to Improve Demand Forecasting and Customer Service
The Philippines-based logistics service provider took a concept born in manufacturing, and applied it to the services sector. The result: a significant bump in service quality and customer satisfaction.
Managing the High-Risk Business of High-Tech
You would think that proper risk management would be top of mind for high-tech supply chain executives. So why do they keep getting it wrong?
Leveraging Talent for Demand Planning Success
The Driver Shortage: Are We Headed Over a Cliff?
The nationwide driver shortage just won't go away. And shippers are paying the price.
Isn't It Past Time to Tax All Online Retail Sales?
Right now, many merchants who sell their products online and do not have a distribution center, warehouse or retail store in the state into which their product is sold aren't charging sales taxes, and cannot be required to collect them at the point of purchase. This stands in stark contrast to local wholesaler -distributors and retailers - businesses that have a brick-and-mortar presence on the Main Streets and in the commercial and industrial parks of our cities and towns and who provide jobs to our family members, friends and neighbors - who are required by law to do so.
Customers Unforgiving When Deliveries Late, Incorrect, Especially During Holidays, Study Says
Late or inaccurate deliveries greatly impact consumers' future decisions to shop with a retailer online, by phone or in the store, according to a Voxware study of 500 consumers.
Freight Payment: The Final Link in End-to-End Supply Chain Visibility
Descartes Acquires Airclic Inc.
Descartes Systems Group Inc. has acquired Airclic Inc., a U.S.-based provider of mobile technology to streamline and automate the delivery of goods.
IBM Offers New Features for B2B Commerce
IBM has developed enhancements in support of business-to-business commerce.
West Coast Port Issues Continue, But Most Holiday Imports Have Come Ashore
With most holiday merchandise safely in the country despite significant congestion impacting West Coast ports, import cargo volume at the nation's major retail container ports is expected to continue to slow down this month, according to the monthly Global Port Tracker report released today by the National Retail Federation and Hackett Associates.
Consumers Demand More from Retailers as Technology Makes More Possible
Eighty-six percent of respondents agree that omnichannel has meant that customer and consumer expectations of the organization have increased, according to a recent SAP survey. So, as consumers increasingly use new technologies and channels to guide their purchase decisions, consumer products companies have adapted omnichannel strategies to reach these customers directly, in addition to working through the retailer as in years past.
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